Junior SharePoint Administrator

SAIC is looking for a Junior SharePoint Administrator will assist in the day-to-day administration, maintenance, and support of the organization's Microsoft SharePoint environment. This role is ideal for a motivated individual looking to grow their skills in SharePoint administration, Microsoft 365, and enterprise collaboration platforms. The successful candidate will also possess strong customer service skills, ensuring end users receive prompt, professional, and effective support.

Key Responsibilities:

• Assist in the administration and maintenance of SharePoint Online and/or SharePoint On-Premises environments
• Create and manage SharePoint sites, libraries, lists, and permissions
• Troubleshoot and resolve SharePoint folder and file permission issues, including broken inheritance, incorrect access levels, and unauthorized access concerns
• Investigate and correct permission misconfigurations at the site, library, folder, and file level
• Provide excellent customer service when working with end users to identify and resolve access-related and general SharePoint issues in a timely and professional manner
• Serve as a friendly and knowledgeable point of contact for SharePoint-related support requests, ensuring a positive experience for all users
• Assist with user account management, access control, and security group assignments
• Help monitor system performance, storage, and usage reports
• Support the migration of content and data to SharePoint
• Create and maintain basic documentation, guides, and training materials for end users
• Assist in the development and implementation of SharePoint governance policies
• Collaborate with IT team members on Microsoft 365 integrations (Teams, OneDrive, Power Automate)
• Participate in testing updates, patches, and new features before deployment
• Escalate complex issues to senior administrators as needed
• Follow up with end users after issue resolution to ensure satisfaction and confirm problems have been fully addressed

Required Qualifications:

• BS Degree or 4 years of equivalent work experience
• 0–2 years of experience with SharePoint administration or a similar role
• Ability to obtain and maintain a public trust requiring U.S. Citizenship
• Basic understanding of SharePoint Online and/or SharePoint Server
• Demonstrated ability to troubleshoot SharePoint folder and file permission issues, including understanding of permission inheritance, sharing settings, and access control lists
• Familiarity with Microsoft 365 applications (Teams, OneDrive, Outlook)
• Basic knowledge of user permissions and Active Directory / Azure Active Directory
• Proven customer service skills with the ability to handle support requests professionally, patiently, and efficiently
• Strong problem-solving and communication skills

Preferred Qualifications:

• Microsoft certifications (e.g., MS-900, MS-700, or MS-300)
• Experience with Power Automate or Power Apps
• Basic knowledge of HTML, CSS, or JSON for SharePoint customization
• Familiarity with SharePoint governance and compliance best practices
• Experience with SharePoint migration tools (e.g., ShareGate, SPMT)
• Experience using SharePoint admin tools and audit logs to investigate permission and access issues
• Prior experience in a helpdesk or IT support role with a customer-facing focus

Skills & Competencies:

• Excellent customer service skills with a professional and approachable demeanor
• Ability to remain patient and empathetic when assisting users of varying technical skill levels
• Attention to detail
• Strong organizational skills
• Eagerness to learn and adapt to new technologies
• Effective written and verbal communication
• Ability to manage multiple tasks and priorities
• Strong understanding of SharePoint permission structures including site owners, members, visitors, and custom permission levels
• Ability to clearly explain permission-related issues and resolutions to non-technical end users
• Commitment to providing a high level of service and ensuring end user satisfaction