Junior Support Engineer (IT)

Job Title: Junior Support Engineer (IT)
Department: Information Technology
Reports To: IT Manager
Location: FL Overhead – Panama City, FL
Employment Type: Full-Time

About CMI: At Central Moloney, we power communities and industries with high-quality transformers backed by a commitment to innovation and excellence. Our IT team is crucial in supporting manufacturing processes by providing reliable and efficient technology solutions. Join us in contributing to a company that shapes the future of energy solutions.

About the Role: The Junior Support Engineer (IT) will provide technical assistance and support to ensure seamless operation of IT systems critical to manufacturing processes. This role is ideal for a tech-savvy professional eager to troubleshoot, optimize, and maintain IT infrastructure in a fast-paced industrial setting. The Junior Support Engineer will work closely with the IT and production teams to ensure system reliability, data security, and operational efficiency.

Key Responsibilities

• Provide first-level technical support for hardware, software, and network issues within the manufacturing facility.
• Assist in maintaining IT systems critical to manufacturing operations, including ERP systems, production software, and data tracking tools.
• Install, configure, and maintain IT equipment, including desktops, servers, printers, and mobile devices.
• Monitor system performance and troubleshoot issues to minimize downtime.
• Collaborate with cross-functional teams to resolve technology-related challenges affecting production and operational efficiency.
• Support cybersecurity initiatives by ensuring all systems are compliant with security protocols and updates.
• Document technical issues, solutions, and workarounds for future reference.
• Participate in IT projects, such as system upgrades and implementation of new technologies.
• Provide training and guidance to end-users to enhance their IT proficiency.
• Stay informed about emerging IT trends and technologies relevant to the manufacturing industry.

Qualifications

Education: Bachelor’s degree in Information Technology, Computer Science, or related field preferred; equivalent work experience considered.

Experience:

• 1-2 years of IT support experience, preferably in a manufacturing or industrial environment.
• Familiarity with ERP systems (e.g., SAP, Oracle) is a plus.

Technical Skills:

• Proficiency in troubleshooting Windows and Linux operating systems.
• Knowledge of networking fundamentals (LAN/WAN, VPN, firewalls).
• Basic understanding of IT infrastructure, including servers and databases.
• Familiarity with cloud platforms and virtualization technologies (e.g., VMware, Azure).

Soft Skills:

• Excellent problem-solving and critical-thinking abilities.
• Strong verbal and written communication skills.
• Team-oriented mindset with a proactive approach to task management.

What We Offer

• Competitive salary and comprehensive benefits package.
• Opportunities for career growth and professional development.
• A collaborative and innovative workplace culture.

Working Conditions:

• This role requires frequent standing, walking, and exposure to a manufacturing environment.

Fine Print / Legal Disclaimer:

Please note & Review the following: This job is considered safety-sensitive because impairment by drugs or alcohol may constitute a threat to health or safety, and/or a lapse of attention could result in injury, illness, or death.

Central Moloney is a tobacco-free facility. The use of tobacco products (including cigarettes, cigars, smokeless tobacco, and e-cigarettes/vapes) is not permitted on company property.

Equal Opportunity Employer Statement: Central Moloney is an equal opportunity employer. We make employment decisions based on qualifications, merit, and business needs. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital or family status, genetic information, veteran status, or any other status protected by law. We are committed to creating a respectful, fair, and welcoming workplace for all, and we believe that a variety of experiences and perspectives strengthens our team.

Recruitment Policy: No Third-Party Involvement
We value the interest of all job seekers; however, we do not accept unsolicited resumes or candidate submissions from recruitment agencies, staffing firms, or third-party recruiters. Any resumes submitted in the absence of a signed agreement with Central Moloney will be considered the property of CMI. Central Moloney will not be responsible for any fees related to unsolicited resumes.