Junior/Intermediate Behavioral Change Management (BCM) Analyst

Role Description: Role The Junior/Intermediate Behavioral Change Management (BCM) Analyst assists in the creation and implementation of change management plans that maximize stakeholder engagement and minimize resistance to change. The Junior/Intermediate BCM Analyst focuses on the people side of change involving changes to systems, technology, and business processes. This role requires good people skills and ideally has Behavioral Change Management experience and a good working knowledge of the Oil & Gas industry. This role will also be involved with project coordination and administration tasks such as making travel arrangements for project team members, contacting stakeholders to disseminate or gather information, collate documentation and training materials, set up project team meetings, and similar responsibilities. Education: • Bachelor’s Degree (IT-related degrees are preferred). Experience: • 2 years directly related Behavioral Change Management Experience. • 5 years Professional Experience working on IT-related projects/systems. Preferred Skills: Responsibilities Core BCM Competencies • Experience and knowledge of change management principles. • Familiarity with business analysis and project management principals. • Contribute ideas that will help staff go through changes and the overall change process. • Contribute to the creation and execution of the Behavioral Change Management strategy. • Assists the BCM’s, BA’s and PM’s with managing user expectations related to the performance of proposed solutions, usability, business workflow implications, risk assessment and system functionality. Project Coordination • Manage travel arrangements for the project team. • Coordinate time on team meeting calendars (OLT, PLT, FE, etc.). • Contacting stakeholders to disseminate or gather information. • Collate documentation and training materials. • Assists in the organization and facilitation of team and client meetings Communication • Excellent active listening skills. • Understands how to communicate difficult/sensitive information tactfully. • Exceptional communication skills – written, verbal, and presentation. • Assists senior BCM and PM on appropriate activities and communications to be conducted with end user groups. • Assists senior BCM to maintain and execute the Stakeholder Communication & Management Plan • Create and update formal and informal project communications (i.e. newsletters, PowerPoint presentations, email). • Assists in development and execution of end user training as needed. Problem Solving • Good problem solving, analytic and decision making abilities. • Able to act independently to resolve identified issues, and properly collaborate with others when needed to resolve issues. • Helps the team identify resistance and performance gaps, and work to develop and implement corrective actions. • Exceptional communication skills – written, verbal, and presentation. • Understanding of the CPDEP for IT project methodology. Certification: Prefer Change Management Certification