Justice Involved (JI) Program Manager

Job Description

Introduction to the Company

Home & Health Care Management has been providing home and community-based services to patients in Northern California for over 45 years!  Our agency specializes in delivering comprehensive case management for older adults, children, and those living with disabilities across many counties.  We have experience developing new health and social services programs to serve our communities.   We use a matrix of Medi-Cal, Medicare and targeted health programs to find solutions that work for our clients. 

Overview of the Role

The Justice Involved (JI) Program Manager is an individual who will develop, implement, train and educate Care Managers (CM’s) and Community Health Workers (CHW) and perform all processes associated with developing a robust Justice Involved program that focuses on serving clients that are transitioning from the jail system into the community.

The JI Program Manager will also develop, implement and perform processes associated with the Enhanced Care Management (ECM), Community Supports (CS), and Community Health Care Worker (CHW) programs, which are interconnected Medi-Cal programs designed to address health care needs of diverse populations in the community.

Services will be provided to a variety of members to initiate referrals to other Medi-Cal eligible benefits and connect them with other social programs in the community. Many benefits and social programs are served by multiple health care plans.   These health care plans are Medi-Cal programs designed to address health care and social determinants of health care needs of diverse populations in the community.

Responsibilities:

The Program Manager is responsible for the following:

• Collaborate and coordinate under the direction of the leading ECM program Manager


• Interview, select, train and mentor new CHW’s, Care Managers (CM’s) and Housing Navigators (HN’s) in the Chico office.


• Develop policy and procedures to ensure standards of care are met for clients who receive JI ECM services and other interconnected Medi-Cal Programs.


• Develop policy and procedures to ensure standards of care are met for clients who receive JI ECM services and other interconnected Medi-Cal programs.


• Assign CHW, ECM and CS participant cases to individual team members, performs quality assurance on team members’ caseloads and ensures they are implementing programs accurately


• Monitor team member’s reports to identify Medi-Cal eligibility problems and ensure clients maintain Medi-Cal by promptly troubleshooting problems


• Supervise team members and participates in hiring and onboarding of new team members


• Collaborating with various staff and agency leads to identify and implementing optimal strategies for accomplishing a broad range of program planning and development.


• Represents the agency as a liaison with other governmental entities on a State or federal level to advance long term care system reform


• Manage relationships with diverse stakeholders including advocates, health plans, providers and community organizations


• Provides direction to staff for the transition of skilled nursing facility residents to independent living,


• Monitor and tracks CHW, ECM and CS participants and performs Quality Assurance analysis to ensure that participant’s case files are aligned with the requirements of the program established framework


• Track client acuity and identifies clients that require Corrective Action Plans.


• Collaborate with Clinical Managers to review and correct care plans


• Prepares annual budget requests, coordinates resources, and ensures effective response to specific emergent issues

Essential Requirements:

• Computer literate and proficiency with computer applications including Microsoft Office suite- Outlook, Word, Excel, and PowerPoint.


• Ability to prioritize projects, manage multiple tasks, and meet recurring deadlines.


• Strong organizational skills.


• Ability to formulate comprehensive planning, policies, and procedures and to communicate them clearly and concisely, both oral and written.


• Valid California Driver’s License and eligible to be insured under our liability policy with a clean DMV report


• Your own vehicle and proof of current auto insurance

Preferred Qualifications:

• Bachelor or Master prepared Social Worker or


• An individual with a Criminal Justice Degree or


• An individual with health-related education


• Experienced managing staff members


• Experience in case management in ageing and/or disabilities


• Experience managing complex and co-occurring physical and mental health diagnoses.


• Knowledge of federal and state statutes, regulations, and policies relating to aging and disability issues.


• Knowledge of Medi-Cal Waiver program regulations and guidelines.

Schedule:

This is not a remote role. This is a full-time exempt position, 40 hours per week, from Monday through Friday from 8am to 5pm with an hour for lunch. This position is working from our Chico office.

Travel:

You will need your own car and be able to travel to clients’ homes to supervise staff within the office and surrounding areas. Occasional travel to the Redding office.

Physical Requirements:

Job offer is conditional upon successfully passing a medical exam that tests amongst other things the ability to move, visual acuity, and hearing acuity. Physical requirement for this role specifically includes:

• Sits, stands, bends, lifts, walks, and moves intermittently during working hours


• Able to lift to 35 pounds without assistance

Compensation:

Pay range is between $30-$36 per hour. Exact compensation may vary based on skills and experience.

Benefits

On the first of the month following 2 months of employment, you will be eligible for health insurance, dental insurance, vision insurance, life insurance, flexible and long-term disability, as well as Flexible Spending Account (FSA).

Leave accrues starting on your first day of employment, and you can take paid vacation, sick and holiday leave after 90 days.

We offer 401(k) matching up to 4% after 1 year of employment and 1,000 hours worked.

Mileage reimbursement.

Monthly phone stipend.