Kelley Auto Mall of Decatur Parts Counterperson

Department: Parts

Functions:

1. Sell parts to all available customers. (i.e. over the counter, through the service department, on the phone, on the internet, etc.)

Relationships:

1. Reports directly to the Parts Manager.
2. Reports indirectly to the Assistant Parts Manager if applicable.

Responsibilities and Authority:

General Responsibilities

• Be friendly, professional, and efficient when working with all customers, both on the phone and in person.
• Answer phone calls, providing price quotes and other information.
• Ask Parts Department Manager or Assistant Manager for assistance if you are unable to answer all the customers’ inquiries.
• Keep counter areas clean and uncluttered.
• If part(s) are not in stock, determine availability and submit a Special Order if requested by the customer following the Special-Order Parts guidelines as determined by the Parts Manager.
• Be responsible for the entire Special-Order Process from ordering the part(s), upgrading the order if necessary, and advising the customer when parts have arrived.
• Advise Parts Manager when areas of the department are not in satisfactory condition.
• If closing the Parts Department, ensure all doors have been locked as you leave.
• Keep current on new products and product updates.
• Participate in all training programs that are made available.
• Any other tasks deemed necessary by Management.

“Front” Counter:

• Greet and assist walk-in customers by selecting required parts and accessories from the parts catalog, suggest additional parts and accessories if relevant, offer specials, and answer any questions customer has about the needed parts and accessories.
• Advise the customer of parts pricing and charge out parts on parts invoice if sold.
• Offer to obtain any parts not in stock for the customer.
• Pull purchased parts from stock.
• Accept payment from the customer following Payment Receipt guidelines as determined by the Parts Manager.
• Issue credit for parts returned, ensuring that the original invoice, or its number, is available so that purchase and pricing can be verified. Exceptions must be approved by the Parts Manager.
• Verify your special-order files weekly and return to vendors, or to stock, those items no longer required by the customer.
• Make keys for customers and the Sales Department.
• Assist Sales Department employees with pricing and availability information regarding vehicle parts and accessories.
• Any other tasks deemed necessary per Management.

“Back Counter”

• Provide the same high level of service to the other dealership departments as is given to other customers.
• Process “Parts Requisitions” from the Service Department.
• Charge out parts on repair orders.
• Print “Pick Tickets” for the Parts Picker/Puller.
• Pick/Pull parts in “emergency” situations or in absence of the Parts Picker/Puller.
• Assist Service Management and Service Advisors with pricing and availability information regarding vehicle parts and accessories.
• Any other tasks deemed necessary per Management.

“Wholesale” Sales:

• Process parts orders placed online from sources such as OE Connection.
• Ensure that all charge sale invoices are signed by the customers.
• When making tax-exempt sales, other than to an existing tax-exempt account, ensure that the customer’s full name, address, Tax Exempt or ICC number, and signature is obtained.
• Issue credit for parts returned, ensuring that the original invoice, or its number, is available so that purchase and pricing can be verified. Exceptions must be approved by the Parts Manager.
• Any other tasks deemed necessary per Management.

Qualifications:

High School diploma or the equivalent. Ability to read and comprehend instructions and information. At least one year of experience in an automotive parts department preferred. Excellent communication skills. Computer skills required. Professional personal appearance. Valid driver’s license and good driving record required. Ability to work well with the public, sometimes with several customers at a time. The employee must be able to lift/move 25 lbs. consistently and occasionally up to 100 lbs.

Working Conditions:

This is a physically demanding position. Will move throughout the parts warehouse all day, reaching, lifting, and climbing to obtain parts from inventory. Will stand six to eight hours during a shift at the customer counter, of which the surface is 44 inches from the floor. This position requires exposure to heat, cold, noise, dust, fumes, and other hazardous and nonhazardous materials. May drive company owned vehicles.

WE ARE AN EQUAL OPPORTUNITY EMPLOYER