Key Account Manager

• Create and manage strong relationships with clients and maintain the highest standard of customer satisfaction.
• Create a cadence of communication to stay top of mind to assigned accounts/projects.
• Identify, develop, and grow consultative relationships with key contacts for assigned accounts.
• Track customer satisfaction in weekly department meeting.
• Attend and assist with Annual Business reviews for specified clients.
• For projects that require design, work with design team to provide product solutions and specifications for budget development. Lead team on final deliverable and present to client.
• For projects where a designer is not involved (ancillary projects), present and specify ancillary product solutions and create deliverables in PowerPoint, Scout, etc.
• Track, analyze, and report results regarding sales activity and accurate monthly sales forecasts within assigned accounts.
• Company team structure evolves, support sales team with project coordination tasks such as scheduling, status reports, punch list orders, etc.
• Assume responsibility for growing existing accounts.
• Identify gaps in product and service for assigned accounts.
• Find ways to increase gross profit for existing customers.
• Act as the main point of contact for day-to-day business and strategize with the sales executive on how to create growth.
• Nurture the long-term potential of smaller accounts in high-growth industries.
• Conduct weekly touchpoints with dormant and existing accounts.
• Monitor organizational changes or realignments that may affect future purchasing behavior or decision-making within assigned accounts.
• Understand the marketplace and market segments. Maintain an awareness of Continua’s competitors within key existing accounts.
• Maintain a current working knowledge of developments in the contract furniture industry and related products, applications, and design concepts.
• Establish regular communication with Senior Sales Executives regarding long-term account objectives and pricing strategies.

• Bachelor’s Degree in Design, Business, or a related field.
• 3-5 years of experience in account management, sales, design, or project management within the commercial office furniture industry or a related field.
• Proficiency in the Microsoft Office Suite and a willingness to learn other systems and programs.
• Strong written and verbal communication skills.
• Ability to work effectively within a clearly defined business process.
• Capability to manage multiple assignments and tasks, set priorities, allocate time, and adapt quickly to changing circumstances.
• A resilient mindset to navigate potential changes under tight turnaround times.
• Ability to serve as a resourceful problem solver: quickly clarifying the nature of a challenge, evaluating alternatives, and proposing solutions.
• Skills in professional communication with a willingness to develop and invest in strong relationships with customers and team members.
• Willingness to attend networking events, out-of-state industry training, and customer events.
• Ability to travel to customer sites as needed.

• A State-of-the-Art Facility with incredible technology throughout and a multitude of workspaces at your disposal
• Use the EOS (Entrepreneurial Operating System) methodology to provide tools to help individuals and teams achieve goals, growth, and improvement.
• Quarterly All-Company Meetings
• Community Service opportunities
• Company social hours
• Ability to use your talents and strengths to make a positive impact

• Medical, Dental, and Vision insurance 
• Company paid Short-Term and Long-Term Disability insurance
• Critical Illness and Accident Insurance 
• HSA, DCA, and FSA options available 
• Paid time off and holidays 
• Paid Parental Leave (MN)
• 401k Match (50% of every 1% up to 4%)

Notice: This job description is not an employment agreement or contract. Management has the exclusive right to alter it at any time without notice.