Key Account Manager

WHO WE ARE

Through our offering of furniture, walls, and audio-visual solutions, Continua Interiors is on a mission to transform the way people work, learn and heal across the Midwest. Continua places great importance on fostering a supportive work environment that values culture, community, and connection with both team members and clients. We are not just a company but a movement reshaping the dealer landscape across the Midwest.

OUR CORE VALUES

Strive To Be Great | Do Hard Things | Stronger Together | Own It

ACCOUNTABILITIES:

• Track and Maintain Customer Satisfaction
• Manage existing relationships
• Manage Day 2 projects and pricing

WHAT YOU'LL BE DOING:

• Create and manage strong relationships with clients and maintain the highest standard of customer satisfaction.
• Create a cadence of communication to stay top of mind to assigned accounts/projects.
• Identify, develop, and grow consultative relationships with key contacts for assigned accounts.
• Track customer satisfaction in weekly department meeting.
• Attend and assist with Annual Business reviews for specified clients.
• For projects that require design, work with design team to provide product solutions and specifications for budget development. Lead team on final deliverable and present to client.
• For projects where a designer is not involved (ancillary projects), present and specify ancillary product solutions and create deliverables in PowerPoint, Scout, etc.
• Track, analyze, and report results regarding sales activity and accurate monthly sales forecasts within assigned accounts.
• Company team structure evolves, support sales team with project coordination tasks such as scheduling, status reports, punch list orders, etc.
• Assume responsibility for growing existing accounts.
• Identify gaps in product and service for assigned accounts.
• Find ways to increase gross profit for existing customers.
• Act as the main point of contact for day-to-day business and strategize with the sales executive on how to create growth.
• Nurture the long-term potential of smaller accounts in high-growth industries.
• Conduct weekly touchpoints with dormant and existing accounts.
• Monitor organizational changes or realignments that may affect future purchasing behavior or decision-making within assigned accounts.
• Understand the marketplace and market segments. Maintain an awareness of Continua’s competitors within key existing accounts.
• Maintain a current working knowledge of developments in the contract furniture industry and related products, applications, and design concepts.
• Establish regular communication with Senior Sales Executives regarding long-term account objectives and pricing strategies.

WHAT YOU SHOULD HAVE:

• Bachelor’s Degree in Design, Business, or a related field.
• 3-5 years of experience in account management, sales, design, or project management within the commercial office furniture industry or a related field. Design experience preferred.
• Proficiency in the Microsoft Office Suite and a willingness to learn other systems and programs.
• Strong written and verbal communication skills.
• Ability to work effectively within a clearly defined business process.
• Capability to manage multiple assignments and tasks, set priorities, allocate time, and adapt quickly to changing circumstances.
• A resilient mindset to navigate potential changes under tight turnaround times.
• Ability to serve as a resourceful problem solver: quickly clarifying the nature of a challenge, evaluating alternatives, and proposing solutions.
• Ability to quickly learn and master new software. 
• CAP specification highly preferred. 
• Skills in professional communication with a willingness to develop and invest in strong relationships with customers and team members.
• Willingness to attend networking events, out-of-state industry training, and customer events as required.
• Ability to travel to customer sites throughout the state as needed.
• Physical Requirements: While performing the duties of this Job, the employee is regularly required to sit; reach with hands and arms and talk or hear. The employee is occasionally required to stand; walk and stoop. The employee may occasionally lift and /or move up to 20 pounds. This position may require travel between offices, jobsites, and/or client locations, which may involve extended periods of sitting or standing, lifting light luggage, and adapting to different time zones.

WHAT WE BRING TO THE TABLE:

• A State-of-the-Art Facility with incredible technology throughout and a multitude of workspaces at your disposal
• Use the EOS (Entrepreneurial Operating System) methodology to provide tools to help individuals and teams achieve goals, growth, and improvement.
• Quarterly All Company Meetings
• Community Service opportunities
• Company social hours
• Ability to use your talents and strengths to make a positive impact

DISCLOSURES:

Notice: The physical demands described above are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their manager.

Notice: This job description is not an employment agreement or contract. Management has the exclusive right to alter this job description at any time without notice.

Continua is a drug-free workplace.

Continua is an Equal Employment Opportunity Employer. All qualified candidates will receive consideration for employment without regard to race, national origin, gender, age, religion, sexual orientation, veteran status, or marital status.