Key Account Manager

Solenis is a leading global provider of water and hygiene solutions. The company’s product portfolio includes a broad array of water treatment chemistries, process aids, functional additives, cleaners, disinfectants, and state-of-the-art monitoring, control and delivery systems. These technologies are used by customers to improve operational efficiencies, enhance product quality, protect plant assets, minimize environmental impact, and create cleaner and safer environments. Headquartered in Wilmington, Delaware, the company has 78 manufacturing facilities strategically located around the globe and employs a team of over ~23000 professionals in >160 countries across six continents. Solenis is a 2025 Best Managed Company Gold Standard honoree.

For additional information about Solenis, please visit www.solenis.com or follow us on social media.

Builds and maintains effective long-term relationships and a high level of satisfaction with key senior-level decision makers and influencers at an assigned group of customer accounts that may include major strategic customers within a geographic or industry focus | Identifies, develops and typically closes new sales opportunities | Creates demand for the organization's products and services by raising their profile with customers | Achieves revenue targets by increasing revenue spend per account | May conduct regular status and strategy meetings with the customer's senior management to understand their needs and link them to the organization's product/service strategies | Responsibilities are within the Account/Relationship Management Function as a generalist or in a combination of Disciplines

ON-SITE WORK IN RICHMOND VA

JOB DESCRIPTION

Responsible for growing and maintaining customer accounts in the pulp and paper industry. This includes team management, customer communication, discovering of opportunities, trial planning, and trial execution.

Lead and manage account representatives, support engineers, & technicians

Manage safety initiatives, customer site technical sales & service personnel, treatment program performance monitoring/documentation, and overall customer meetings & communication of business expectations & results.

Maintain and build business/customer relationships.

Meet sales, gross profit, product mix/profitability while returning value and savings to the customer.

JOB COMPLEXITY:

Independently performs non-routine and moderately complex assignments.  Researches assignments, processes, and analyzes data and may develop recommendations.  Competently uses computers and other systems to access, maintain, and manipulate data. Will provide leadership and direction for the account.  May need to determine methods, operations, sequences; develops and/or modifies products and equipment to requirements.

KEY RESPONSIBILITIES

• Lead Daily Management of the safety, quality, delivery, and inventory of applications near RICHMOND, VA
• Support and perform standard work as required to ensure safe and effective treatment programs, generate weekly and monthly reports, maintain inventory, order materials, equipment uptime
• Perform data analysis on program performance.
• Assists with customer technical issues, brings any issues to the customers attention and work with area and district managers to put together a plan for corrective action.
• Build strong customer relationships
• Pursue growth and swap opportunities to maximize customer value.
• Supports application equipment from design through end of life
• Participate in technical training opportunities for advancement of skills and knowledge.

QUALIFICATIONS

• Bachelor's Degree in Engineering (Chemical and Paper strongly preferred)
• 5 years operation integrational pulp mill experience strongly preferred
• Strong communication, interpersonal, customer service, and sales skills.
• Ability to build client relationships easily
• Documented results using a consultive sales process
• Presentation skills and ability to convey product value as a financial payback for the customer
• High-level organizational skills for maintaining sales of complex product portfolio
• Analytical ability and great problem-solving skills
• High level of proficiency in MS Office, especially Powerpoint and Excel
• Documented results solving complex and non-routine technical problems
• Project management of complex projects
• Experience learning new concepts and/or technology and applying them
• Ability to work with autonomy and direct/coach indirect reports
• Must have a valid Driver’s License and acceptable Motor Vehicle Record
• Ability to occasionally lift and carry 50 pounds.

We understand that candidates will not meet every single desired qualification.  If your experience looks a little different from what we’ve identified and you think you can bring value to the role, we’d love to learn more about you.

At Solenis, we understand that our greatest asset is our people. That is why we offer competitive compensation, comprehensive benefits which include medical, dental, vision & 401K, and numerous opportunities for professional growth and development. So, if you are interested in working for a world-class company and enjoy solving complex challenges, whether in the lab or the field, consider joining our team.

Solenis is proud to be an Equal Opportunity Affirmative Action Employer, including Minorities / Women/ Veterans / Disabled.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Should you require assistance in applying to this opportunity, please reach out to Solenis Talent Acquisition at [email protected]