Key Account Manager

MISSION

To reach the sales and profitability goals set for a reduced number of Ficosa's critical or strategical customers, following the guidelines provided by the Sales Director.

GENERAL FUNCTIONS

• Lead commercial activities for clients, in order to keep them satisfied and loyal to Ficosa.


• Internally communicate customer strategy; research and predict market evolution, anticipate customers’ needs in order to adapt Ficosa to new trends.


• Define and propose the commercial targets and activities for customers, in cooperation with Technical and R&D Areas.


• Present detailed proposals to the clients, cooperating closely with project teams.


• Offer presentations to customers and report incidents to the Sales Director.


• Participate in project teams in order to achieve project goals.


• Lead customer focus service, monitoring & supporting incident resolution.


• Represent customer interests within Ficosa, communicating their needs and expectations to our organization in order to provide the best response.


• Report key indicators/documents defined for his/her activity.


• Lead the sales activities for his/her clients and establish action plans in order to obtain BBP Sales, following BOL, BBP, TCTP, BPM and other tools defined in FDS.


• Observe Ficosa’s Code of Ethics to avoid fraudulent practices. Comply with Information Security Management System (ISMS) applicable to the job, along with the training related thereto.


• Lead the team, guaranteeing its effectiveness, development and motivation, fostering Ficosa's values.


• Provide the team with the necessary means to comply with OHSE rules, ensuring they are properly used.


• Actively cooperate in maintaining, promoting and improving the OHSE and Quality department.

(*)   The duties described are only the most typical of this position and are in no way a comprehensive list.

POSITION REQUIREMENTS

OTHER SPECIFICATIONS