Key Account Representative- Customer Service

Location: This is a Hybrid role. Your training will be provided in Glenwood, IL.

What’s in it For You:

• The opportunity to take on some of the world’s most meaningful challenges, helping customers achieve clean water, safe food, abundant energy and healthy environments

• The ability to make an impact and shape your career with a company that is passionate about growth

• The support of an organization that believes it is vital to include and engage diverse people, perspectives and ideas to achieve our best

What You Will Do: 

• Address and resolve escalated issues raised by internal and external customers on an ongoing basis

• Monitor the performance of team members to insure daily and monthly objectives are achieved

• Conduct new associate training and provide ongoing training

• Participate in projects as assigned

• Actively seek to improve our Quality Management System with the goal of improving current practices

Minimum Qualifications:  

• High School Diploma or GED

• 3-5 years in administrative support or customer facing role, customer service, order management, and/or leadership or independent decision-making experience

• Excellent oral and written communication 

• Ability to maintain a positive attitude and adapt to a changing environment

• Ability to work independently in a fast paced environmento immigration sponsorship available

Preferred Qualifications: 

• Bachelor’s degree

• Experience supporting multiple areas of business

• Minimum of one year in North America Customer Service

• Excellent attendance and punctuality record

• Proficient in SAP

• Proficiency in Microsoft Office (Outlook, Word, Excel) and computer skills

• Experience in order automation via Conexiom

• Proven analytical experience with high aptitude for research, analysis, and problem solving skills

Potential Customer Requirements Notice

To meet customer requirements and comply with local or state regulations, applicants for certain customer-facing roles may need to:

- Undergo additional background screens and/or drug/alcohol testing for customer credentialing.

- Be fully vaccinated for COVID-19, including a booster if eligible, unless a religious or medical accommodation is requested by the applicant and approved by Ecolab.

Americans with Disabilities Act (ADA) 

Ecolab will provide reasonable accommodation (such as a qualified sign language interpreter or other personal assistance) with our application process upon request as to comply with applicable laws. If you have a disability and require accommodation assistance in this application process, please visit the Recruiting Support link in the footer of each page of our career website.