Key Accounts Coordinator

You’re the detail-driven doer who keeps things moving.

You thrive on organization, accuracy, and follow-through. Managing shipment documentation, routing orders to exact customer guidelines, and preparing merchandise with care are all part of your rhythm. Details do not overwhelm you. They motivate you.

Independent and self-directed, you know how to prioritize your workload and keep things on track. At the same time, you’re the kind of teammate who jumps in when help is needed. Accuracy matters. Timing matters. And you understand that when shipments go out correctly and on schedule, everyone wins.

Please read carefully, and if you meet the criteria, complete the application.

REQUIRED EXPERIENCE

• You demonstrate organizational skills
• You have accurate data entry abilities
• You can follow through on assignments
• You independently manage workload

IMPORTANT DETAILS

• This role is on-site, and you'll be working with our team in person Monday - Friday from 8:00 AM to 4:30 PM, from Hudson, NH.
• This application requires a significant commitment to answering specific questions. You may want to compose your answers outside of this app and paste them once you're satisfied with your composition, spelling, grammar, and tone. We can't consider incomplete applications.
• Our market-based compensation strategy determines base pay for our jobs. You can use any of the publicly available tools to predict what you might earn here. All permanent roles are eligible for an annual bonus based on company performance, to which you will make a significant contribution.
• Everyone who applies will get a response from a human unless you have used an auto apply app to submit your application, or have not completed the application.

Pay Transparency:
We post our jobs on a collection of sites. Not all of them portray accurate information about our compensation ranges. For years, we've used a market-based approach to determine starting pay for all roles at Life is Good. We encourage you to explore reputable salary calculators like Salary.com or PayScale, and, using accurate data for the apparel industry, this job (from the job description), our company size (under 300 people), location, and the required experience for this role, you will see the pay range for this role.

#LI-DNI

YOUR OBJECTIVE

You facilitate processing, fulfill and ship all value-added customer orders.

YOUR JOB

Essential Duties and Responsibilities

• You create and submit all advance shipment notifications
• You communicate and resolve routing challenges with carriers and customer traffic departments
• You ensure all BOLs are complete and accurate and all billing is turned into finance team in a timely matter
• You maintain documentation records to be used to file and dispute customer chargebacks
• You create and share a weekly Key Account Status Report
• You route all key account shipments based on customer guidelines
• You hand fold and poly bag merchandise as needed 
• You re-ticket and sticker products as indicated in customer / vendor guidelines
• You pack customer orders following strict guidelines as indicated by customer
• You hanger and size strip assorted products
• You label cartons according to customer routing guide
• You oversee bulk pull orders in need of added handling
• You organize and maintain shipping supplies as needed
• You back up the Shipping Specialist as needed
• You support other areas of Operations as directed
• You identify customer orders to be picked through fulfillment
• You perform end-of-shift housekeeping responsibilities
• You follow all safety procedures and report ANY equipment issues to the supervisor immediately

Your Personal Attributes

• You believe passionately in our mission and the Life is Good Superpowers
• You are skilled and comfortable working independently and as part of a team of dynamic creative professionals
• You are known for your ability to give and receive feedback thoughtfully and constructively

YOU'LL KNOW YOU'RE SUCCESSFUL WHEN

• You meet your annual goals.
• You are considered a cultural asset to the Fulfillment team at Life is Good

We’re located in beautiful, scenic Hudson, New Hampshire, and have just moved to a new facility surrounded by green space. You can see it HERE. We offer an on-site gym with showers, top quality Medical, Dental, Vision, Flexible Spending Accounts, Life, AD&D, Short and Long-Term Disability, 401(k) plan with a match, Paid Time Off (PTO), 10 paid holidays, Good Vibes Time (we pay you to volunteer for the non-profit cause of your choice) and Family Time. And we have dogs. Through your work, you'll contribute to growing our social mission: The Playmaker Project

Life is Good is an equal opportunity employer and does not discriminate against otherwise qualified applicants based on race, color, religion, national origin, ancestry, sex, age, mental or physical disability, pregnancy, sexual orientation, gender orientation, or expression, marital status or veteran status, or any other legally protected characteristic under applicable federal or state law.