Key Holder

Description

WHO WE ARE

The Salty is an artisan donut shop that focuses on chef-made, craft donuts that rotate based on seasonality. We use nothing but the highest quality ingredients and make everything in house! Naturally, we don’t use any artificial ingredients in anything we make, because, well - that’s gross! If we wouldn’t serve it to our own family, we definitely wouldn’t serve it to yours! Coffee? Yep! We serve Intelligentsia Coffee and have crafted a coffee menu that pleases all palettes. Lastly, to what makes The Salty- The Salty, is our obsession with guest service. Today’s day and age it’s so easy to get lost in your phone, lost in the madness of the world, so we try to create an environment that is an escape from that hazy life. A place that you know as a guest you’ll receive a positive consistent donut and experience each time. This obsession all starts with you. 

WORK ENVIRONMENT

The Salty is a fast-paced, team-oriented operation both in the back and front of house. The primary focus of our company’s management team is to lead by example, inspire, effectively and openly communicate and be collaborative with the rest of their team. There’s no “I” @ The Salty. There’s nothing that anyone is “too qualified” to do. We’re all working with the same intentions and for the same goal, which is to make The Salty not only the most delicious donut shop around, but also a benchmark in the F&B industry when it comes to experiential food and beverage. Ambitious? You bet! Impossible? Nope! - Now let’s get to work and absolutely CRUSH it!  

THE JOB

You are an essential component in making sure that the overall goals of the store are achieved. These goals are assisting your managers, customer service, ridiculous quality, cleanliness, and last but not least- employee satisfaction, meaning how exciting, fun, and professional you create your work environment to be for the rest of the team.

Requirements

What We Offer

• Schedule flexibility
• Weekly Competitive Pay plus Tips
• 6 weeks paid parental leave
• Health, dental and vision benefit plan options for full-time team members
• Matching Health Savings Account
• 401(k) with company match
• Company paid life insurance
• Employee Assistance Programs
• Pet Insurance
• 40% off all merchandise, donut and coffee orders, and catering
• Friends and family discount
• Anniversary Program
• PTO
• Opportunity for growth, development and advancement in a rapidly growing company

About You

• Previous supervisory experience 
• An extreme attention to detail
• Ability to multitask and set priorities
• Friendly attitude & team player
• Curiosity to continue to learn
• Flexibility to work a variety of shifts including mornings, afternoons, weekends, and holidays
• Ability to remain calm and focused in a fast-paced environment
• Ability to work in a standing position for long periods of time (up to 10 hours)
• Ability to bend, reach, stoop, and lift up to 30 pounds
• Fluency to read and communicate in English

ESSENTIAL RESPONSIBILITIES

Leadership Responsibilities:  

• Build meaningful relationships with your team and customers, rooted in authenticity — invest time to build trust.
• Empower your team to create meaningful connections with each other and the guest every day.
• Make an Impact: Inspire your team, owning your business, and architecting customer service experiences across all touch points.
• Understanding how to appropriately address both employee errors and praises; providing constructive criticism and corrective action when needed; but also knowing to praise a team of both small and big wins as well.
• Your attitude
• Maintaining professionalism in the workplace. Understanding that while a positive work environment is necessary, this isn’t highschool and customer and store needs come first.
• Maintaining consistent attendance and punctuality.

Your store

• Treating your store as your home. Being able to notice the small details (ex: a floorboard that is chipped and needs to be fixed) without anyone needing to tell you first.
• Regularly tasting donuts and coffee. Making sure that everything is up to par (ex: glazes are the right consistency, donuts look just like advertised) and that your employees are well trained on the entire menu. 
• Your customers
• Mastering the art of knowing your customers - who your regulars are and what they order.
• Consistently checking in on customers throughout the day, introducing yourself to them, checking on their order, answering any questions they may have 
• Anticipating needs - being able to read the room and know who’s enjoying their order, who isn’t, who needs a box/bag to go, etc. 
• Problem Solving 
• Creative thinking- prioritizing responsibilities.

Administrative Responsibilities:

Store

• Opening and closing the store 
• Daily completing any opening/closing lists on Zenput
• Knowledge of proper cash handling, ability to close the register out, and knowledge of how to count tips.
• Knowledge of how to set and disarm the alarm

Preshifts

• Assisting with communication to teams to update them with any pertinent information
• Ensuring team members are in proper uniform
• Ensuring that all stores are wearing their appropriate uniforms
• Cleanliness/maintenance  
• This is your shop, your home, so if something is in need of repair or TLC, it’s your responsibility to bring it back to life.
• Assisting with training of new team members. 

Customers

• It’s always expected that customer issues are handled appropriately and we empower our Key Holders to take the necessary steps to ensure guest satisfaction at all times.
• Store printed menus
• The Store Manager is responsible for downloading and printing the menus on a weekly basis, however it’s expected that the Key Holder is following up on this task and ensuring that the store is constantly stocked with updated menus at all times.
• Catering & pre-orders 
• Key Holders assist with making sure that all orders for the day are packed and out on time.
• Quantities (additions/cuts)
• Assessing the quantities (additions/cuts) , making any necessary adjustments and communicating with the BOH team.
• Other relative duties as assigned   

Training

• Assisting the Store Manager and Assistant Store Manager with the training of new hires according to the curated training program 
• Assisting with giving new hires feedback throughout their training, both positive and negative
• Programs
• Google Drive
• Regularly logging in to access any store documents.
• Regularly checking Google Drive that the appropriate leaders were inputted into Google Drive and are actively using it.
• Zenput
• Making sure your team is maintaining store cleanliness and what’s expected of them.
• Proactively staying on top of your store's list completion rates, ensuring that all lists are completed correctly and on time.
• Remember a successful manager is expected to maintain a 90% project completion rate for their store!
• Slack
• Being active and responsive in Slack.
• Effectively communicating with the Store Manager & Assistant Store Manager, any unique situations encountered on shift (employee performance, customer service, store maintenance, donut quality, etc.) 
• Effectively communicating with both the kitchen staff & drivers (where applicable) to ensure all donut product quality is addressed and rounds are being delivered in a timely manner