Full Job Description
Overview:
Do 4-pawed friends make you smile? Do you enjoy cool pet products that make tails wag? So do we! If you’re a paws-on leader of the pack who believes any dog can learn new tricks, then come work in our neighborhood!
Responsibilities/Qualifications:
As Store Shift Supervisor at Pet Supplies Plus, you’re pawsitively passionate about people and their pets. Providing exceptional, neighborly service at every opportunity during your work day, you will:
- assist a neighbor in choosing the perfect toy for a lab who loves to fetch
- stop to greet weekly regular Bruno the Chihuahua when he comes in with his human mom
- show a fourth grader how to test the water in his fish tank
- set an example for the other team members in delivering fantastic neighborly service
- assist the store’s team leaders by reinforcing the daily operational procedures and performance expectation
…all while engaging with PSP neighbors and smiling in the face of puppy breath. Are you awesome? No, you are more than that. You are PAWsome!
Shift Supervisor key responsibilities include:
- Partnering with store team leaders to learn and reinforce the PSP standards and daily management routines that make your store the favorite pet store in the neighborhood.
- Providing leadership coverage and covers management functions up to four times a week when team leaders are offsite.
- Adhering to operational policies and procedures (cleanliness, animal care, safety and security) that ensure exceptional service is provided to our neighbors.
- Learning and performing back office procedures – like making signs, updating price changes, and imputing cashier records – to comply with standards and expectations.
- Involvement in store recruiting, onboarding and team member development.
- Communicating opportunities to improve community engagement or store performance to the team leaders.
- Act as store team members when they’re not acting as the manager-on-duty or learning operational tasks.
PAWsome Shift Supervisor candidates will have:
- 2+ years of retail experience.
- Strong sales and customer service skills are a must.
- Ability to operate all equipment, including a forklift, to run the store is important, as well as the ability to climb ladders, bend, kneel, and lift up to 50 pounds (that cat litter can be heavy!).
- Ability to work flexible schedules, have reliable transportation, and be 18 years or older.
About Pet Supplies Plus:
Pet Supplies Plus is focused on making it easier to get better products for your pet. With over 560 locations in 36 states, the stores have a streamlined design making it easy to navigate a wide assortment of natural foods, hard goods and pet services. Friendly, knowledgeable staff get to know each pet and their owner by name and provide playful store experiences to remind them just how fun it is to own a pet. Pet Supplies Plus stores are large enough to house an incredible variety of food and equipment, yet small enough to still feel neighborly.
Pet Supplies Plus is ranked No. 61 overall in Entrepreneur Magazine's 2021 Franchise 500® list and is the Top Full-Service Pet Supplies Franchise for its exceptional performance in areas including financial strength and stability, growth rate and system size. For more information, please visit www.petsuppliesplus.com.
EOE STATEMENT
We provide equal employment opportunities to all applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, the company complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment.
About this Store
As an independently owned and operated franchise of Pet Supplies Plus, we pride ourselves on being your favorite neighborhood pet store. We are conveniently located on Rt 140 (East Central St.) in Franklin, MA in the Horace Mann plaza alongside Shaw’s, Aubuchon Hardware, and Big Lots. We carry everything from pet food, toys, and wellness needs, to small live animals and habitats.
We are a local, veteran family with a love for all animals. “Our goal is to educate our neighbors to create better humans for their animals.” - Clinton and Susan Craig, Owners. We are proud parents of 3 humans, as well as our St. Berdoodle pup, Loki; 4 cats: Jack, Jill, Harper, and Chloe; 4 ferrets: Oxford, Hudson, Roxy, and Franklin along with numerous fish family members.
Salary :
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