Key Holder Full-time

Founded in 2008 by Clare Vivier, Clare V. is dedicated to making beautiful, chic, functional, and fun products. We make bags, accessories, clothing, and jewelry and are committed to creating a kind, collaborative workplace and building a business committed to positive change. We love to work with smart, talented people from diverse backgrounds.  

The Key Holder is a key employee in maintaining good customer service. A Key Holder is responsible for serving customers and accurately recording all sales, as well as assisting with merchandising responsibilities, such as stocking, pricing and keeping the store neat, clean and organized. They support the operation of a profitable business through successful floor supervision and are capable of opening and closing shop responsibilities. This role reports to the Store Manager.  

Customer Service:

• Ability to clientele and understand the customers' needs
• Capable of driving business by reatcing to customers' needs and wants
• Always acts in the best ineterest of the customer
• Strong sense of product knowledge and able to suggestively sell 
• Ability to think creatively in business and seek sales opportunities
• Ability to effectively communicate with store manager
• Provides constructive feedback to the shop management
• Responds well to feedback from management and follows directives
• Able to identify a problem and properly report it
• Arrives on time and is floor ready
• Participates in store meetings and management meetings
• Assists in tagging new merchandise
• Restocking what has been sold
• Professional phone presence when calling clients
• Maintains a visually enticing store that is neat, clean, and organized
• Responds promptly to emails from management while working
• Takes assigned Lessons and quizzes
• Able to receive and process transfer orders and RTV’s
• Able to open and close a store
• Understanding of surrounding retail competition
• Abides by Clare V. policies and procedures
• Prioritizes workload to maximize efficiency and minimize the impact on customer experience
• Seek creative solutions to challenges
• Maintains a healthy work environment

Qualifications / Skills:

• High School diploma or equivalent combination of education and sufficient work experience
• 1+ years retail experience 
• Strong verbal and written skills
• Ability to communicate effectively
• Strong eye for fashion
• Ability to perform effective selling techniques to achieve sale and repeat business
• Basic computer skills
• Physical requirements: lift /carry/move 40 lbs. minimum including fixtures and product
• Ability to work a flexible schedule including holidays, weekends
• Ability to open and close a store

Comprehensive Benefits Package:

We Care about your total well-being—both inside and outside of work. Our benefits include:

• Medical, dental, and vision insurance to keep you and your family covered
• Flex Spending Accounts and Transportation Management Accounts
• Life and Long-term disability insurance for peace of mind
• Paid vacation, personal days, and sick time to help you recharge
• Guardian ancillary plans for added protection and flexibility
• Employee Assistance Program (EAP) offering confidential support for life's challenges
• 401(k) with company match to help you build a strong financial future
• Quarterly Gratis for product purchases
• Generous employee disounts

Clare V. is committed to creating an inclusive environment for all employees and welcomes applicants from all backgrounds to apply. We believe that diverse perspectives make for stronger teams and better ideas. We’re proud to be an Equal Opportunity Employer and are committed to creating an inclusive, respectful workplace where everyone can thrive.

In compliance with applicable federal, state, and local laws–including the California Fair Employment and Housing Act (FEHA)--we do not discriminate based on race, color, religion, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity or expression, sexual orientation, national origin, ancestry, citizenship status, age, disability (physical or mental), medical condition, genetic information, marital status, military or veteran status, or any other protected characteristic.

We are also committed to providing reasonable accommodations to applicants with disabilities. If you need support during the application process, please contact us at [email protected]. 

Applications without a cover letter may not be considered.