Key Holder Full-time

Founded in 2008 by Clare Vivier, Clare V. creates beautiful, chic, functional, and fun bags, accessories, clothing, and jewelry. We're committed to fostering a kind, collaborative workplace and building a business rooted in positive change. We love working with smart, talented people from diverse backgrounds and we're looking for a motivated Key Holder to join our retail team.

The Key Holder plays a critical role in delivering exceptional customer service and supporting daily store operations. This position is responsible for driving sales, maintaining visual standards, assisting with merchandising, and supporting opening and closing procedures. The ideal candidate is customer focused, organized, and confident leading the sales floor. 

  Customer Service & Sales:

• Build genuine relationships with customers and understand their needs
• Drive business by responding thoughtfully to customer wants and preferences
• Act in the best interest of the customer at all times
• Maintain strong product knowledge and confidently engage in suggestive selling

Store Operations & General Responsibilities:

• Support daily floor supervision and assist in opening and closing the store
• Maintain a visually enticing store that is neat, clean, and well organized
• Assist with merchandising tasks including stocking, tagging, and restocking merchandise
• Receive and process transfer orders and RTVs
• Communicate effectively with the Store Manager and provide constructive feedback
• Respond to feedback and follow management direction
• Identify and report issues or concerns promptly
• Maintain a Professional phone presence when calling clients
• Participate in store and management meetings
• Complete assigned training lessons and quizzes
• Respond promptly to management emails while on shift
• Understand the surrounding retail landscape and competition
• Prioritize workload to maximize efficiency while protecting the customer experience
• Uphold Clare V. policies, procedures, and values
• Contribute to a healthy, respectful, and collaborative work environment

Qualifications / Skills:

• High School diploma or equivalent combination of education and experience
• 1+ years of retail experience preferred
• Strong verbal and written communication skills
• Ability to build rapport and communicate effectively with customers and team members
• Strong eye for fashion and visual presentation
• Proven ability to use selling techniques to achieve sales and repeat business
• Basic computer proficiency
• Ability to work a flexible schedule, including weekends, holidays, and varying shifts
• Ability to open and close the store independently
• Willingness and ability to travel to other stores within the region as needed

Physical Requirements: 

This position requires the ability to perform essential retail functions, with or without reasonable accommodation, including:  

• Standing and walking for extended periods during scheduled shifts
• Frequent bending, reaching, stooping, and kneeling
• Climbing ladders or step stools to access merchandise and displays
• Lifting, carrying, pushing, and pulling merchandise and fixtures weighing up to 40lbs. including overhead lifting
• Repetitive use of hands and arms for handling products, operating POS systems, and visual merchandising

Additional Information:

• This job description is intended to describe the general nature and level of work performed and is not an exhaustive list of all duties and responsibilities
• Responsibilities may change based on business needs

Compensation & Perks:

Pay range of $25 -$26/hour , along with annual cost-of-living increases, end-of-year bonus opportunities, and generous employee discounts. Plus, enjoy bi-annual product credits to keep you connected with the brand.

Comprehensive Benefits Package:

We Care about your total well-being—both inside and outside of work. Our benefits include:

• Medical, dental, and vision insurance to keep you and your family covered
• Flex Spending Accounts and Transportation Management Accounts
• Life and Long-term disability insurance for peace of mind
• Paid vacation, personal days, and sick time to help you recharge
• Guardian ancillary plans for added protection and flexibility
• Employee Assistance Program (EAP) offering confidential support for life's challenges
• 401(k) with company match to help you build a strong financial future

Clare V. is committed to creating an inclusive environment for all employees and welcomes applicants from all backgrounds to apply. We believe that diverse perspectives make for stronger teams and better ideas. We’re proud to be an Equal Opportunity Employer and are committed to creating an inclusive, respectful workplace where everyone can thrive. In compliance with applicable federal, state, and local laws we do not discriminate based on race, color, religion, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity or expression, sexual orientation, national origin, ancestry, citizenship status, age, disability (physical or mental), medical condition, genetic information, marital status, military or veteran status, or any other protected characteristic.

We are also committed to providing reasonable accommodation to applicants with disabilities. If you need support during the application process, please contact us at [email protected].  Our company conducts background checks as part of the hiring process after a conditional offer has been made. A criminal conviction will not automatically disqualify you from employment. We consider the nature of the offense, the time elapsed, and its relevance to the position. 

Applications will be reviewed on a rolling basis until the position is filled. 

Applications without a cover letter may not be considered.