Keyholder/Brand Ambassador

The main function of the Key Holder is to be responsible for opening and closing a store. The main duties also include providing customer service, handling operational procedure, supervising staff members, store security procedures, asset protection, and keeping the store clean and organized.
ACCOUNTABILITIES
· Upholds customer service and training standards in the store. Exemplify excellence in customer service responsibilities. Identifies and communicates training needs to management.
· Opening/Closing procedures of store (i.e., open and close registers for business), complete returns and exchanges in the absence of a manager, open/close the doors to the building.
· Support the management team with the maintenance of daily tasks.
· Communicate tasks and follow up to management and associates.
· Achieve or exceed agreed upon annual sales volume objectives and drive sales.
· Provide a memorable shopping experience by employing exceptional levels of customer service. Always be approachable, accessible, and gracious in all business interactions
· Acquire and maintain knowledge of Ritual’s product and visual presentation standards in order to effectively service customers. Actively participate in all merchandising activities including, but not limited to daily stock maintenance, product transfers, stocking & floor changeovers
· Maintain a professional appearance consistent with established guidelines.
Requirements
· 1-2 years of retail sales experience, preferably within the luxury retail market.
· Willing to work flexible hours, including nights and weekends
· High School Diploma or GED required
· Must be able to work on your feet all day
· Walk up and down a flight of stairs and/or ladder if necessary
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WHAT DO WE HAVE TO OFFER?
Rituals offers a varied role within a team of enthusiastic colleagues within our organization. The salary offered is in line with market conditions and you will be given the opportunity to make the fullest use of your talents. The organization offers you an ambitious and service minded working environment. To introduce you to the world of Rituals we have an onboarding program called Get-Ritualized with continued learning. We help you hit the ground running when you start your career with us.
Our ambition is to become the number one global luxury brand in cosmetics. And for that we need passionate, energetic, ambitious and driven people to help us achieve our goals. People are the ultimate ambassadors of our brand.
We are an Equal Opportunity Employer and take pride in a diverse environment. We do not discriminate in recruitment, hiring, training, promotion, or other employment practice for reasons of race, color, religion, gender, sexual orientation, national origin, age, marital or veteran status, medical condition or disability, or any other legally protected status.
Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.
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COVID-19 considerations:
Face mask/cover is required to enter store premise. Cleaning and sanitizing supply is offer to both employees and customers. We prefer contactless payment.

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