Keyperson

Description

Position Summary

Responsible for providing exemplary guest service by selling change and providing technical assistance to customers regarding slot operations.  

Essential Functions

• Provides information and technical assistance to customers regarding machine operations. 
• Circulates through assigned area selling change to customers.
• Informs customer of benefits for using Chinook Winds Winners Circle Players Cards.
• Circulates through assigned area offering Winner’s Circle cards for new enrollments, creates new accounts, and provides assistance with club accounts for guests at the machine level.
• Maintains assigned bank to ensure accurate balances & transactions.
• Safeguards entrusted monies, keys, and properties.
• Monitors lights indicating customer requests for change and service.
• Replenishes ticket paper. 
• Reports customer disputes to Slots Supervisor.
• Assists customers with machine malfunctions such as currency & paper jams. 
• Assists with or completes machine preventative maintenance as assigned.
• Signs and completes jackpot, hand pay tickets, and payouts, updates jackpot records and redeems vouchers for guests as requested.
• Informs customer of benefits for using Chinook Winds Winners Circle Players Cards.
• Monitors slots play & notifies supervisor of complaints or concerns.
• Maintains general appearance of work area.
• Attend all Slot Department meetings and/or training sessions; pertinent training seminars and conferences as required. 
• Provides input or recommendations for improvements and changes in processes or services. 
• Assist Slots Supervisor with other duties when required. 
• Inform Slot Manager and Slot Shift Supervisor of any pertinent information. 
• Maintains general knowledge and provides information to guests of Chinook Winds Casino Resort events, programs, and services.
• Responsible for performing all duties in compliance with all Chinook Winds Policies and Procedures and customer service standards.
• Adheres to the confidentiality policy of Chinook Winds. 
• All other duties as assigned.

Requirements

Position Qualifications

WORKERS IN THIS POSITION MUST BE 21 OR OLDER

Competency Statements

Accountability – Accountable to work assigned hours and shift, show attention to detail, know, and follow all departmental policies and procedures.

Communication Skills- Ability to communicate effectively with others verbally.  

Customer Oriented- Ability to take care of the customers’ needs while following company procedures. 

Enthusiastic- Ability to bring energy to the performance of a task.

Interpersonal - Ability to get along well with a variety of personalities and individuals.

Education

High school diploma or GED preferred.

Experience

One year of customer service and cash handling experience preferred.

Certificates & Licenses

Must obtain a Siletz Tribal Gaming License.

Other Requirements

Basic math skills.

Physical Demands

Physical Demands Lift/Carry 

Stand Constantly 10 lbs or less Frequently

Walk Constantly 11-20 lbs Frequently

Sit Not Applicable 21-50 lbs Occasionally

Handling/Fingering Constantly 51-100 lbs Occasionally

Reach Outward Constantly Over 100 lbs Not Applicable

Reach Above Shoulder Occasionally Push/Pull 

Climb Occasionally 12 lbs or less Frequently

Crawl Occasionally 13-25 lbs Occasionally

Squat or Kneel Occasionally 26-40 lbs Occasionally

Bend Frequently 41-100 lbs Occasionally

Not Applicable- Activity is not applicable to this occupation.

Occasionally- Occupation requires this activity up to 33% of the time (0-2.5+ hours/day.

Frequently- Occupation requires this activity from 33%-66% of the time (2.5-5.5+ hours/day.

Constantly- Occupation requires this activity more than 66% of the time (5.5+ hours/day.

Other Physical Requirements

Vision: Near and Far

Sense of Sound

Work Environment

Work will take place in a busy gaming environment with multiple distractions. The noise level in the work environment is usually moderate to loud. The environment is subject to smoke and the associated affects.

Working Conditions

Conditions of employment include passing a pre-employment drug screen, a background investigation, and completing a 180-day introductory period.