Kia Parts Counterperson

Join Classic Kia Smithfield as a entry level Parts Assistant, where you will play a key role in supporting our service department by providing excellent customer service and efficient parts management. This position is based in Smithfield, NC, and offers competitive compensation.

Responsibilities

• Assist in receiving, stocking, and organizing automotive parts inventory
  
   
  
  


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  Pull and deliver parts for technicians and service advisors
  
  
   
  
  


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  Maintain accurate inventory records and assist with bin counts
  
  
   
  
  


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  Assist customers and technicians in locating the correct parts and accessories
  
  
   
  
  


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  Process shipments, returns, and warranty parts as needed
  
  
   
  
  


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  Learn dealership inventory systems and parts catalog software
  
  
   
  
  


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  Support the Parts Manager with daily department operations
  
  


• Ensure the parts counter area is clean, organized, and professional.


• Occasional pickup/delivery of parts

Requirements

• Previous experience in an automotive parts or related retail environment preferred.


• Strong customer service and communication skills.


• Detail-oriented with good organizational and multitasking abilities.


• Familiarity with parts and automotive terminology is a plus.


• Ability to work in a fast-paced environment and handle multiple duties.


• Basic computer skills and ability to learn inventory management systems.


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  Ability to lift up to 50 pounds and remain on your feet throughout the workday
  
  
   
  
  


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  Valid driver's license with a clean driving record
  
  

Benefits

• Competitive hourly pay 


• Health, dental, and vision insurance options.


• Paid time off and holidays.


• Opportunities for advancement and professional development.


• Employee discounts on vehicles and service.

What You Do:

• Assist technicians, service advisors, and walk-in customers by providing pricing and availability as needed


• Accurately order and track needed parts


• Answer phone calls, providing assistance and prices as needed


• Process and organize orders for delivery or pick-up


• Ensures all cash, credit, charge, and tax-exempt sales are processed as required


• Receive and ship parts in accordance with company policies


• Restock inventory daily


• Ensures all returned parts are properly tracked and identified


• Conduct assigned daily perpetual inventory audits


• Other duties as assigned

Support departmental goals by:

• Maintain necessary product knowledge to improve sales of associated / companion parts


• Establish and maintain positive relationships with all internal and external customers


• Improve sales of parts and accessories


• Build upon existing knowledge of products and skills using available manufacturer training

Successful attributes and skills:

• Excellent communication skills and ability to be a team player


• Ability to minimize and redirect customers' frustrations


• Trainable


• Outgoing and friendly personality with great customer handling skills


• Professional appearance


• CDK experience is a plus


• Strong organizational skills


• Manufacturer training certifications a plus

Benefits Include:

Our team members enjoy a positive working environment with opportunities for professional growth through training and advancement from within the organization. Our team members also enjoy a comprehensive benefits program, including:

• Medical, Dental, and Vision Insurance


• 401(k) availability


• Employee discounts on vehicle purchases, parts, and service


• Paid-time-off


• We also offer a group of supplemental benefit plans, including short-term disability, long-term disability, and supplemental life insurance


• Comprehensive employee recognition programs


• Opportunities for internal career advancement