Job Title: HQ (Headquarters) Trainer
FLSA Status: Exempt
Travel: Heavy 50-75%
The HQ Trainer supports KidStrong Centers across the nation in training and encouraging brand standards. This position will work closely with the Training and Operations Teams to train and maintain standards created by KidStrong, Inc. The HQ Trainer is responsible for delivering excellent training, as well as helping Centers learn how to develop a world class leadership and coaching team. As a key member of the training team, this role will play a critical part in helping build future KidStrong franchisee coaching, operations and leadership teams.
HQ Trainers are responsible for maintaining company standards for how KidStrong Centers should operate. This position is also responsible for protecting our culture and delivering on operations goals.
Key Responsibilities
Travel & Train KidStrong Centers:
- Travel the USA and Canada, leading KidStrong Coaching Certifications and grand openings of KidStrong centers
- Work with the KidStrong HQ Team and Area Developers on franchisee training and coaching protocols
- This role is approximately 50-75% travel for 24 to 36 KidStrong Coach certifications per year, traveling as often as 15-20 days per month
- Assist and/or lead in Training and Certifications for Franchise Leadership, Area Trainers and Area Developer teams
- Continuously evaluate and improve the training experience
Transfer Knowledge and Live KidStrong Culture:
- This role has a deep understanding and experience in coaching athletics, kids and/or adult fitness, teaching and/or fitness training including operational processes & commonly used software applications in a training facility
- Ensure continuous improvement and innovation, demonstrating the ability to maintain high standards in line with the company’s core values and beliefs
- Focus on creating an amazing experience across all locations in the region
Participate in Content Development & Facilitation:
- Help design training tools and guidelines to support all areas of the center, including leadership, coaching, operations, customer service and systems
- Work closely with the KidStrong Programming and Curriculum and Franchise Operations team in order to provide the most effective and up to date training, programming and curriculum
- Complete assigned projects in a timely manner
- Enforce all safety procedures and required certifications
- Other duties as assigned
Requirements & Qualifications:
- 2+ years of experience in training, operations, and coaching
- A passion for kid-focused training, fitness, teaching, and customer relations
- Experience presenting to large audiences
- Ability to work independently and meet deadlines
- Ability to travel the USA and Canada on a consistent basis
- Strong trainer/coach
KidStrong DNA / Competencies
To be a strong culture fit, you should embody the following characteristics:
Passionate - Loyal to the KidStrong brand and formula for success; understand and demonstrate commitment to the KidStrong way
Leadership - Model the right behaviors, while coaching and developing others
Coachable - Willingness to learn and receive feedback as an opportunity for growth; adaptable
- Community Builder - Adept at forming relationships and bringing people together
Teamwork - Contribute to generating positive team spirit by putting the success of the team above your own interests
Professionalism - Be timely, dependable and self-driven; maintain composure under pressure; treat others with respect; accept responsibility for your own actions
High Standards - Consistently seek highest level of success for each employee and Center to grow revenue and uphold highest possible expectations for members
Strong Communicator - Speak clearly, with conviction; listen and seek clarification; engaging facilitation that can captivate the audience
Humble Professional - Understand and act according to the high impact of your role, without taking yourself too seriously
Coach, not Cheerleader - Fun. Likable. Positive. Confident.
Supervisory Responsibilities
This position does not supervise directly, but strong leadership and communication skills are required.
Sphere of Interaction
This position will work closely with all of KidStrong Inc. and partner with KidStrong franchisees and Centers often.
We are an equal opportunity employer and all qualified applicants will receive
consideration for employment without regard to race, color, religion, sex,
national origin, disability status, protected veteran status, or any other
characteristic protected by law.
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