Kitchen Manager

The Kitchen Manager (KM) is a senior leader responsible for the overall success and execution of all culinary operations within the restaurant. As a peer to the Assistant General Manager (AGM), the KM is accountable for setting and maintaining food quality, safety, operational consistency, and team performance standards. This role ensures strategic alignment with the General Manager and Executive Culinary Team, while directly supervising, developing, and leading the Back-of-House (BoH) team.

Reports to GM

ESSENTIAL FUNCTIONS & RESPONSIBILITIES:

• Lead all daily BoH operations, ensuring team performance, food quality, safety, and cleanliness standards are consistently met.
• Directly supervise kitchen staff, including scheduling, coaching, performance evaluations, and corrective actions.
• Collaborate with the General Manager and Executive Culinary Team to implement systems, improve productivity, and drive culinary excellence.
• Oversee food cost control, inventory management, and vendor ordering in alignment with budget expectations.
• Ensure compliance with all local, state, and federal health and safety regulations.
• Own the full lifecycle of BoH staffing, including recruitment, hiring, onboarding, performance management, and development. 
• Build and execute training plans to promote internal growth and operational excellence that ensure long-term leadership continuity.
• Partner cross-functionally with front-of-house leadership to ensure smooth service execution and shift flow.
• Uphold and enforce all company policies and procedures, leading by example with professionalism and integrity.
• Perform kitchen audits and monitor preparation and plating to ensure alignment with recipes and presentation standards.
• Lead pre-shift and team communication huddles to reinforce expectations, celebrate wins, and address improvement opportunities.
• Other duties as assigned, with a focus on strategic leadership and continuous improvement.

KNOWLEDGE, SKILLS, & ABILITIES

• Minimum 3 years in a culinary leadership role within a high-volume, full-service environment.
• Proven ability to lead, coach, and develop teams.
• Strong understanding of labor management, inventory systems, and food safety regulations.
• Excellent communication, problem-solving, and organizational skills.
• Ability to work a flexible schedule, including nights, weekends, and holidays.

SUPERVISORY RESPONSIBILITES: Directly leads the BoH employees in partnership with GM. Carries out supervisory responsibilities in accordance with company policy and applicable law. Responsibilities include planning, assigning, and directing work on a shift basis; Interviewing, hiring, and training employees; rewarding and disciplining employees; addressing complaints and resolving problems.

QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required

EDUCATION and/or EXPERIENCE: Minimum of 3 years of culinary leadership experience in a high-volume, full-service restaurant environment. Proven track record of leading and developing BoH teams. Strong knowledge of kitchen operations, food safety standards, and inventory/labor management systems required. Experience with training, coaching, and performance management of hourly staff preferred.

LANGUAGE SKILLS: Ability to read, write and speak fluently, in the primary language of the property location. Ability to read, analyze, and interpret general business periodicals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and interpret procedure manuals. Ability to effectively present information and respond to questions from groups of employees, clients, customers, and the public.

REASONING ABILITY: Ability to define and solve problems, dealing with a variety of variables in situations where only limited standardization exists. Ability to successfully re-prioritize tasks in a moment’s notice. The ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

MATHEMATICAL SKILLS: Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, and ratios. Ability to meet budgets in all areas of cost control with consistent focus on cost of sales and payroll.

CONFIDENTIALITY: Due to the sensitive nature of the information dealt with, all job-related information will be held in strict confidence unless otherwise directed by the CEO or CPO.

Physical Demands and Working Environment: The conditions herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential job functions.  

Environment: Work is performed primarily in a restaurant setting with public contact and frequent interruptions. 

Physical: Primary functions require sufficient physical ability and mobility to work in a restaurant setting; to stand or sit for prolonged periods of time; to frequently stoop, bend, kneel, crouch, reach, and twist; to lift, carry, push, and/or pull light to heavy amounts of weight; to operate office equipment requiring repetitive hand movement and fine coordination including use of a computer keyboard; and to verbally communicate to exchange information. 

It is the policy of Won’t Stop Operations that qualified individuals with disabilities are not discriminated against because of their disabilities in regard to job application procedures, hiring, and other terms and conditions of employment. Furthermore, it is the policy of Won’t Stop Operations to provide reasonable accommodation for qualified individuals with disabilities in all aspects of the employment process. Won’t Stop Operations is prepared to modify or adjust the job application process, the job itself, or the work environment to make reasonable accommodations for the known physical or mental limitations of an applicant or employee. This enables the individual to be considered for the position they desire, to perform the essential functions of the position, or to enjoy equal benefits and privileges of employment as are enjoyed by other similarly situated employees without disabilities, unless such accommodation would impose an undue hardship. If reasonable accommodation is needed, please contact the HR Department by phone at (208) 412-8040 or in person at 4923 North College Ave., Ste. 25, Indianapolis, Indiana 46205.