Knowledge Management Coordinator

JOB SUMMARY

Under the direction of the Knowledge Management Supervisor, the Knowledge Management Coordinator is responsible for monitoring a training program to ensure it meets the needs of all MedPro customers, both internal and external. The Knowledge Management Coordinator will maintain and publish a schedule of learning opportunities and assist in developing appropriate staff training to meet organizational needs. They should collaborate with MedPro leadership to design and implement an effective, measurable knowledge management program which will result in outside customer satisfaction as well as operational subject matter experts (SME’s.) 

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Publish and coordinate classroom schedule and class offerings.
• Communicate efficiently with all training attendees, internal clients, and external clients.
• Coordinate activities of training staff to meet current objectives.
• Coordinate regular review and update of training materials.
• Coordinate development of distance learning tutorials (WebEx). 
• Work collaboratively with MedPro leadership to determine priority and develop operational customer training in claims management system.
• Develop and maintain measurement system to analyze departmental productivity and results.
• Coordinate training of new Knowledge Management staff.
• Approach all projects with a positive attitude.
• Other duties as assigned by management are accepted willingly and completed in a timely manner.

CORPORATE CULTURE RESPONSIBILITIES

• Follow established corporate and department-specific policies and procedures.
• Attend all corporate and department-specific required training.
• Uphold MCC’s Purpose, Values, and Vision.
• Abide by MCC’s Corporate Culture Responsibilities. 
• Perform other duties as may be assigned cheerfully and willingly.

EDUCATION/EXPERIENCE REQUIREMENTS

• Minimum education requirement is high school diploma or GED.
• Minimum 5 years experience in the billing and training environment or equivalent experience.

KNOWLEDGE, SKILLS AND ABILITIES

• Ability to prioritize and manage multiple tasks.
• Displays customer services skills, strong interpersonal skills, close attention to detail, excellent verbal and written communication skills, and basic math skills. Good organizational skills and ability to adapt to frequent changes.
• Be a person of integrity and character, willing to embrace change and make a positive impact in the lives of patients and co-workers.
• Ability to work with staff members at all levels of the organization in a cooperative, team-oriented manner.
• Displays computer proficiency (i.e. PC Windows, MS Office) and ability to quickly learn new applications. Efficient with Microsoft applications, to include Excel and Word.  
• Proficient in use of English language both in written and verbal communication. 
• Must be able to communicate with individuals of varying socio-economic backgrounds.
• General overall understanding of other MedPro services department functions.  
• Good understanding of complete charge cycle, including charge entry, all aspects of insurance billing and collections and the self-pay process.
• Must be committed to the protection of confidential information, records and/or reports.
• Possess strong critical thinking and analytical skills.

PHYSICAL REQUIREMENTS OF THE ESSENTIAL JOB FUNCTIONS

• Strength (Lift/Carry/Push/Pull): Sedentary (exerting up to 10 pounds of force occasionally)
• Standing/Walking: Occasionally; activity exists up to 1/3 of the time
• Keyboarding/Dexterity: Frequently; activity exists from ¾ of the time
• Ability to look at a computer screen for extended periods.
• Ability to perform constant repetitive hands and finger motions.
• Ability to maintain focus while working in close proximity to others.
• Talking (Must be able to effectively communicate verbally): Yes
• Seeing: Yes
• Hearing: Yes

EMOTIONAL REQUIREMENTS OF THE ESSENTIAL JOB FUNCTIONS

• Must exhibit stable work behaviors daily.
• Must possess adequate individual coping skills.
• Ability to remain calm and professional regardless of workload or time constraints.   
• Must be able to work under stress and remain calm and professional.    

WORK ENVIRONMENT

• Office environment
• Exposed to frequent and constant interruptions in daily functions/schedule.  
• May be required to work extended hours to meet department needs.