Korean Speaking Service Advisor

Gwinnett Place Nissan is seeking a dedicated and customer-focused Korean Speaking Service Advisor to join our team in Duluth, GA. In this role, you will assist our Korean-speaking and English-speaking customers by providing exceptional service advice, coordinating service appointments, and ensuring a smooth and positive service experience.

Responsibilities

• Serve as the primary point of contact for Korean-speaking and English-speaking customers seeking vehicle service.


• Communicate effectively in Korean and English to understand customer concerns and explain service options.


• Schedule and coordinate service appointments in a timely manner.


• Work closely with service technicians to ensure customer needs are met accurately.


• Provide updates and follow-up with customers regarding service status and completion.


• Maintain accurate records of customer interactions and service requests.


• Promote additional service offerings and enhance customer satisfaction.

Requirements

• Fluent in Korean and English, with excellent verbal and written communication skills.


• Experience in a customer service or automotive service role preferred.


• Ability to multitask and manage various customer requests efficiently.


• Strong interpersonal skills and a customer-oriented attitude.


• Basic computer skills and familiarity with scheduling software.


• Reliable and able to work in our Duluth, GA location.

Benefits

• Competitive compensation paid semi-monthly ranging from $48,000 to $110,000+ per year.


• Opportunity to work in a supportive and multicultural environment.


• Training and professional development opportunities.


• Employee discounts and other company benefits.

About the Company

Gwinnett Place Nissan is a reputable automotive dealership located in Duluth, GA, committed to providing high-quality vehicles and outstanding customer service. We value diversity and strive to create an inclusive environment where all employees and customers feel welcomed and respected.

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