L1 Customer Support Specialist @ Team Internet

To support the organic growth and a highly acquisitive agenda, Team Internet is looking for an ambitious Customer Support Consultant (Level 1) to join its Customer Success Department.

This is an exciting and varied opportunity to gain wider skills and participate in the future growth of this group.

You will:

• Provide technical support to customers via phone/email/chat relating to Domains/DNS/Registry/Transfers/Migrations in English


• Ensure KPI’s and SLA’s are met during your shift


• Escalate complex issues to Level 2 support


• Process requests on behalf of our customers to activate, update, and make changes as
  requested by the customer


• Provide administrative support to enable customers to activate and use their products


• Work through email support tickets and/or live chat


• Ensure that customer satisfaction is consistently maintained through a timely and
  complete response to inquiries/calls


• Provide invoices/receipts for the services supplied to the customers, including currency
  conversion


• Ensure all activities comply with global compliance requirements, legal requirements,
  ethical standards and Company policies and procedures


• Take responsibility for the security of the information you will be handling


• Be prepared to undergo additional security awareness training


• Be made aware of the disciplinary procedures for security breaches


• Adhere to the information security procedures in accordance with requirements of our
  published policies and procedures
  
  You will need to have:


• Previous Customer Support experience
  


• Fluent English language skills both written and verbal


• The ability and motivation to work on your own initiative, adhering to schedule and job requirements


• Demonstrable experience in and have a passion for Customer Service


• Excellent communication skills, both oral and written


• Exceptional organisational skills and attention to detail
  
  It would be advantageous if you had:
  


• Industry Knowledge - Domains, DNS, Registry, Transfers, Migrations