L1 - Junior Technician

CORE RESPONSIBILITIES

• Ensure documentation packages, testing records, pathway validations, and turnover deliverables are properly organized and archived


• Copper and fiber cable patching (LC, SC, MPO/MTP connectors)


• Hardware component swap-outs: drives (HDD/SSD), power supplies (PSUs), DIMMs, fans


• Rack and stack of servers, switches, and PDUs per rack elevation diagrams


• Basic troubleshooting using runbook decision trees


• Power whip installation and verification


• Console cable connections and serial port access for remote teams


• Physical port identification and tone/trace for copper circuits


• Inventory management and equipment staging


• Photo documentation of pre/post work state

SKILLS AND ABILITIES

• Basic understanding of server hardware, storage systems, and networking equipment.


• Knowledge of structured copper and fiber optic cabling installation and management.


• Familiarity with rack-and-stack procedures for servers, switches, routers, and storage devices.


• Basic knowledge of TCP/IP networking concepts, including IP addressing and connectivity troubleshooting.


• Ability to perform hardware installations, upgrades, replacements, and decommissioning.


• Understanding data center infrastructure, including racks, PDUs, UPS systems, and cooling systems.


• Familiarity with operating systems such as Microsoft Windows and basic Linux environments.


• Ability to use ticketing systems and asset management tools.


• Basic proficiency with Microsoft Office Suite (Excel, Word, Outlook, Teams

PREFERED QUALIFICATIONS

• Experience with structured cabling or low-voltage installations.


• Familiarity with rack-and-stack operations.


• Basic understanding of TCP/IP networking.


• Experience using ticketing systems such as ServiceNow or Jira.

 REQUIRED QUALIFICATIONS

• 1-2 years of data center or IT support experience


• Familiarity with server, storage, and network hardware platforms


• Understanding of structured cabling standards (TIA-568)


• Ability to read rack elevation diagrams and cable matrices


• Basic fiber optic handling and cleaning procedures