L2 Desktop End User Support Tech - Exciting Challenge

Onsite L2 Desktop/End User Support

Contract position for 8 months

• Includes, but is not limited to, software and hardware support via deskside support or remote support.
• The technician would be required to troubleshoot and repair software and hardware issues reported by end users.
• Experience with Active Directory to delete users or reset passwords.
• Experience with SCCM to reimage, update, and install software packages or push out Windows updates.
• Experience working in-house in a corporate environment.
• Experience with the ServiceNow ticketing tool.
• Advising staff on appropriate procedures for directing their IT-related queries and recommendations.
• Receiving and documenting requests for support.
• Deciding on the most suitable ways of providing aid.
• Delivering IT and related assistance upon request, or as you deem suitable.
• Configuring new desktops, routers, modems, and similar devices.
• Performing routine inspections and upkeep of existing installations.
• Updating computer operating systems and other important software, as needed.
• Substantiating requests for hardware and software purchases and upgrades, if appropriate.
• Providing suggestions on appropriate training for staff.