L2 - Lead Technician - Data Center Services

CORE RESPONSIBILITIES

• Complex network troubleshooting: OSPF/BGP adjacency issues, VLAN misconfigurations, spanning tree problems


• Multi-vendor hardware support across diverse environments


• Circuit turn-ups and acceptance testing (dark fiber, wavelength, Ethernet)


• Optical testing using OTDR, power meters, and fiber inspection scopes


• System commissioning and burn-in procedures


• Technical leadership for deployment projects (crew supervision)


• Root cause analysis documentation for hardware and connectivity failures


• Coordination with carriers, ISPs, and third-party vendors


• Emergency response and P1/P2 incident onsite leadership


• Development and refinement of site-specific runbooks and MOPs

SKILLS AND ABILITIES

• Server and storage installation


• Rack-and-stack deployments


• Hardware diagnostics and repair


• Network connectivity troubleshooting


• Structured cabling standards


• Team supervision and mentoring


• Analytical problem-solving


• Time management


• Communication


• Accountability

PREFERED QUALIFICATIONS

• CompTIA A+, Network+, Server+, or Security+ certification.


• BICSI Installer or Technician certification.


• Experience with Cisco, Dell, HPE, Lenovo, or similar enterprise hardware.


• Knowledge of VMware, Hyper-V, or cloud infrastructure.


• Familiarity with DCIM platforms and asset management systems.

 REQUIRED QUALIFICATIONS

• 5-8 years of data center or network operations experience


• CCNA/CCNP, JNCIA/JNCIS, or equivalent networking certifications


• Advanced fiber optic certification (CFOT/CFOS)


• Demonstrated OTDR proficiency and fiber characterization experience


• Experience leading teams in high-pressure, time-sensitive environments


• Strong documentation and communication skills