Lab Client Services

At Bon Secours Mercy Health, we are dedicated to continually improving health care quality, safety and cost effectiveness. Our hospitals, care sites and clinicians are recognized for clinical and operational excellence.

About Us

As a faith-based and patient-focused organization, Mercy Health exists to enhance the health and well-being of all people in mind, body and spirit through exceptional patient care. Success in this goal requires a culture of compassion, collaboration, excellence and respect. Mercy Health seeks people that are committed to our values of compassion, human dignity, integrity, service and stewardship to create an environment where associates want to work and help communities thrive.

Lab Client Service Representative

Job Summary:

The Lab Client Service Representative supports overall laboratory operations by performing the duties of a receptionist, collection of blood and other specimens, and registration in a timely manner to maintain the department efficiently. Responsibilities will include order entry, result look-up, report generation, and answering internal/external calls in a friendly and helpful manner.

Essential Functions:

Provides excellent customer service skills by greeting patients and the community in a respectful manner

Collects all specimens according to established procedures from patients and ensures that they are properly processed

Identifying patients accurately and matching the patient’s identity with the correct service is critical for patient safety

Responsible for data entry and processing of specimen by labeling, centrifuging, splitting, and freezing specimens as requested by test orders

Performs departmental-related clerical duties such as checking inventory, stock supplies, answer phones when needed

Must possess the ability to troubleshoot and resolve problems promptly

Other duties as assigned

Education:

High School Degree or GED

Experience:

Medical Administrative Assistant experience preferred, but not required

Skills & Abilities:

Ability to provide quality, error free work in a fast-pasted environment

Engage with staff and patients in a professional manner

Position requires travel to off-site locations

Many of our opportunities reward* your hard work with:

Comprehensive, affordable medical, dental and vision plans

Prescription drug coverage

Flexible spending accounts

Life insurance w/AD&D

Employer contributions to retirement savings plan when eligible

Paid time off

Educational Assistance

And much more

*Benefits offerings vary according to employment status

All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for Mercy Health – Youngstown, Ohio or Bon Secours – Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employers, please email [email protected] . If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at [email protected]