Lab Customer Servive

We are seeking a detail-oriented Client Services Representative to support both patients and medical practices in a laboratory setting. This role involves handling patient billing inquiries and working directly with clinics to obtain missing information needed to complete testing and billing.

Responsibilities

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  Respond to patient questions regarding billing, statements, and account issues.

  
  


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  Communicate with medical offices and clinics regarding missing lab orders, signatures, demographics, and insurance information.

  
  


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  Follow up on missing medical records, documentation, and other required information.

  
  


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  Resolve specimen-related issues and coordinate with internal laboratory teams.

  
  


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  Track outstanding requests and ensure timely resolution of incomplete orders and billing issues.

  
  


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  Maintain accurate records and provide professional customer service to patients and medical practices.

  
  

Requirements

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  Previous experience in a medical laboratory, healthcare customer service, or medical billing setting preferred.

  
  


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  Experience communicating with medical offices, clinics, or healthcare providers.

  
  


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  Familiarity with insurance information, medical documentation, and laboratory orders.

  
  


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  Strong communication, organizational, and problem-solving skills.

  
  


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  Excellent attention to detail and ability to manage multiple requests.