Lab QC Manager

Primary Responsibilities

Lab Management & Quality Control

• Oversee green coffee sample processes, including obtaining, receiving samples, sample roasting, cupping, and scoring using Cropster software.
• Operate, maintain, and calibrate lab equipment such as sample roasters, moisture meters, ColorTrac devices, water activity meters, brewers, and grinders.
• Place purchase orders and approve invoices for green coffee and lab-related expenses.
• Set up and Conduct regular coffee cupping and tasting sessions to evaluate flavor, aroma, and overall quality, ensuring products meet established QC standards.
• Maintain detailed and up-to-date inventories of all coffee lots, tracking quantities and other relevant data.
• Regularly update and maintain accurate records of time and temperature profiles for roasting.
• Oversee logistics of releasing and transportation of coffee between warehouses
• Communicate with production, Customer Service, Marketing on the status of inventory substitution , replacements and lots running out

Certifications & Compliance

• Manage and maintain Organic Certification documentation (Google Drive and printed manuals).
• Assist with SQF certification as part of the FSMS team and act as FSMS alternate
• Perform traceability audits
• Ensure all vendors comply with FSMS requirements.

Communicate with importers to obtain and verify certifications such as SQF, Organic, Fair Trade (FTO), and Rainforest Alliance.

Production Support

• Create and maintain roasting profiles and blend recipes for production
• Random Quality check on production roasts
• Work with roasters to minimise failed goals in Cropster
• Support production tasks, including order processing, shipping, and receiving when necessary
• Serve as a backup production roaster when needed.
• Forecast coffee demand for large orders and implement inventory management strategies.

Marketing & Collaboration

• Provide marketing with accurate and relevant information about coffee lots, including origin, certifications, and flavor profiles.
• Work with the team to create brewing and espresso extraction profiles and cupping notes.

Qualifications

• Strong passion for coffee with a desire to learn and grow.
• Strong multitasking and organizational skills.
• Ability to lift up to 50 lbs.
• Proficiency in Cropster, Microsoft Word, Excel, Google Drive, and Adobe.
• Strong math skills essential for roasting and operational tasks.
• Attention to detail with neat handwriting.
• Team player attitude with a willingness to contribute across departments.
• May involve international travel.

Compensation & Benefits

• Pay: Depending on experience
• Schedule: 8-hour shifts, Monday through Friday.