Lab Support Services Supervisor

Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins works with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic and labelling is accurate.

Eurofins is the global leader in food, environment, pharmaceutical and cosmetic product testing and in agroscience Contract Research Organisation services. Eurofins is one of the market leaders in certain testing and laboratory services for genomics, discovery pharmacology, forensics, advanced material sciences and in the support of clinical studies, as well as having an emerging global presence in Contract Development and Manufacturing Organisations. The Group also has a rapidly developing presence in highly specialised and molecular clinical diagnostic testing and in-vitro diagnostic products.

In over just 30 years, Eurofins has grown from one laboratory in Nantes, France to 55,000 staff across a decentralised and entrepreneurial network of 900 laboratories in over 50 countries. Eurofins offers a portfolio of over 200,000 analytical methods to evaluate the safety, identity, composition, authenticity, origin, traceability and purity of biological substances and products.

The Laboratory Support Services Supervisor shall:

• Oversee and direct all pre-analytical processes within the life cycle of the laboratory specimen:
• collection, packaging, shipping, receiving, processing, tracking, and archiving
• Interface with Eurofins-DPT clients to resolve specimen issues
• Oversee the scheduling of staff to ensure production schedules are met
• Counsels staff with regard to problems encountered in daily operations
• Create and report to management on pre-analytical metrics and quality indicators
• Recommend changes in services, processes, and policies that enhance pre-analytical efficiencies
• Work with Quality Assurance to resolve client complaints by investigating problems, developing
• solutions, and making recommendation to management
• Contribute to team effort by accomplishing related results as needed
• Support Eurofins-DPT’s business philosophy, leadership values, and ethics
• Conduct timely investigations in coordination with Quality Assurance related to site quality
• events, including, but not limited to: customer complaints, inquiries, non-conformances,
• corrective actions, and audit findings.
• Perform duties in compliance with all applicable regulatory and accrediting agencies and cGMP
• expectations, including, but not limited to: Facility and equipment maintenance, validation
• review and approval, training (internal, continuing education, proficiency testing, annual GMP,
• etc.)

MINIMUM EDUCATIONAL REQUIREMENTS

• High school diploma or equivalent

WORK EXPERIENCE REQUIREMENTS

• 2+ years’ experience in a pre-analytical department
• Specimen management experience
• Project management
• Client service
• Ability to organize, communicate, teach, and work with others in an effective manner
• Ability to manage and schedule the work of others
• Analytical thinking and communication skills

POTENTIAL ENVIRONMENTAL FACTORS

• This laboratory carefully maintains all hazardous materials. All employees must abide by VRL
• Eurofins’s Safety and Exposure procedures. This includes using the provided safety clothing and
• equipment.
• For a list of potential chemical hazards, see appropriate SDS sheet.

Compensation:

• Salary: $55,000 to $70,000

Schedule:

• Monday-Friday 9:00am-5:00pm

What we offer:

• Excellent full time benefits including comprehensive medical coverage, dental, and vision options
• Life and disability insurance
• 401(k) with company match
• Paid vacation and holidays

Eurofins USA Clinical Diagnostics is a Disabled and Veteran Equal Employment Opportunity employer.