Lab/Rad Coordinator

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Maintains smooth and efficient workflow in the Radiology and Laboratory Departments by establishing staffing needs and responding to changing workload requirements.
• Responds to technical questions, concerns, and problems from Laboratory/Radiology and other Mercyhealth staff, including physicians.
• Coordinates departmental equipment service and inspections to assure regulatory compliance and optimal operations.
• Troubleshoots equipment problems and obtains appropriate repair services.
• Helps coordinate purchase of supplies and equipment.
• Evaluates new medical imaging equipment and recommends purchase of capital equipment.
• Oversees x-ray staff in the operation of imaging equipment, in order to maintain patient flow, achieve production goals, and conform to established protocols and procedures.
• Demonstrates new techniques, equipment, and procedures to staff.
• Assigns, schedules staff to meet the needs of the department and to meet productivity standards.,
• Interviews, hires and oversees orientation of new partners.
• Offers in-service education to other departments and medical staff in radiation safety and various radiologic and imaging procedures
• Supervises radiography students.
• Implements and monitors radiation safety measures to ensure safety of patients and staff and compliance with government regulatory requirements.
• Evaluates the accuracy and quality of images, and provides technical assistance to staff necessary at all clinic locations that offer imaging in Illinois.
• Confers with medical staff and technologists concerning medical imaging techniques and procedures.
• Monitors quality assurance program to conform to federal, state, local, and facility
• regulations and guidelines.
• Utilizes appropriate scripting, barriers and patient identifiers.
• Reviews current literature and attends meetings and seminars to keep informed of new developments in field.
• Full working knowledge of PACS and how to resolve QA issues.  Assigns imaging studies to non-radiologists when appropriate.
• Insures that radiology and laboratory staff working at  IL bclinics maintain their licensures, certifications and CPR.
• Follows Leadership’s guidelines on Critical Moments of Service and insures staff follow the guidelines.
• Participates in radiology QA to include performance improvement initiatives and departmental dashboards as well as Mercyhealth System’s performance improvement initiatives and dashboards.
•  Requires accepting responsibility for equipment service failures as well as unplanned staffing needs.  Requires after hour responsibilities
• Exhibits expertise in all aspects of phlebotomy central processing workflow.
• Exhibits expertise in all aspects of customer service specialist role.
• Supervises phlebotomy partners, performs and assures training is completed and competency checklists are completed for phlebotomy staff.
• Provides feedback for radiology and laboratory IL clinic partners’ performance evaluations.
• Interacts with Nursing, Emergency, Outpatient and Occ Med departments as needed.
• Management of blood glucose interface including troubleshooting blood glucose interface and blood glucose instruments as necessary.
• Manages phlebotomy/central processing inventory.

CULTURE OF EXCELLENCE BEHAVIOR EXPECTATIONS

To perform the job successfully, an individual should demonstrate the following behavior expectations:

Quality - Follows policies and procedures; adapts to and manages changes in the environment; Demonstrates accuracy and thoroughness giving attention to details; Looks for ways to improve and promote quality; Applies feedback to improve performance; Manages time and prioritizes effectively to achieve organizational goals.

Service - Responds promptly to requests for service and assistance; Follows the Mercyhealth Critical Moments of service; Meets commitments; Abides by MH confidentiality and security agreement; Shows respect and sensitivity for cultural differences; and effectively communicates information to partners; Thinks system wide regarding processes and functions.

Partnering - Shows commitment to the  Mission of Mercyhealth and Culture of Excellence through all words and actions; Exhibits objectivity and openness to other's views; Demonstrates a high level of participation and engagement in day-to-day work; Gives and welcomes feedback; Generates suggestions for improving work: Embraces teamwork, supports and encourages positive change while giving value to individuals.

Cost - Conserves organization resources; Understands fiscal responsibility; Works within approved budget; Develops and implements cost saving measures; contributes to profits and revenue.

EDUCATION & EXPERIENCE  

Three years minimum experience in phlebotomy, customer service specialist and central processing roles of the laboratory.

Graduate of an accredited radiography program

Two years’ experience as a technologist required

Attend LDA within 2 years

Supervisory experience preferred

CERTIFICATION/LICENSURE

Phlebotomy Certification required or 5 years of phlebotomy experience in lieu of certification.

ARRT registration in radiography required

IEMA-DNS radiography accreditation required if working in Illinois

WI-DSPS radiographer license required if working in Wisconsin

CPR required

ADDITIONAL REQUIREMENTS

Passing the Driver’s License Check and/or Credit Check (for those positions requiring).

Passing the WI Caregiver Background Check and/or IL Health Care Workers Background Check.

Must be able to follow written/oral instructions.

WORK ENVIRONMENT

The noise level in the work environment is usually moderate.        

Occupational Exposure: Category A - All partners in the specified job classification have occupational exposure.

While performing the duties of this job, the employee can be exposed to toxic or caustic chemicals. The employee can be exposed to moving mechanical parts and fumes or airborne particles.

AGE OF PATIENTS SERVED

Neonate (birth – 28 days)

Infant (29 days – less than 1 year)

Pediatric (1 year – 12 years)

Adolescents (13 years – 17 years)

Adult (18 years – 64 years)

Geriatric (65 years and older)

INFORMATION ACCESS

Partner may access patient care information, financial data, human resource data and strategic and planning data needed to perform their job duties as directed by the director.

WORK CONTACT GROUP    

Partners, physicians, patients/family, visitors, vendors

SPECIAL PHYSICAL DEMANDS

The Special Physical Demands are considered Essential Job Function of the position with or without accommodations.

While performing the duties of this Job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; sit; use hands to finger, handle, or feel and taste or smell. The employee is occasionally required to reach with hands and arms; climb or balance and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 100 pounds.  Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

LEVEL OF SUPERVISION

Must be able to work independently with minimal supervision.

SUPERVISES

Directly supervises employees in clinic Radiology and Laboratory areas. Responsibilities include training employees; planning, assigning, and directing work; appraising performance; addressing complaints and resolving problems.

PAY RANGE:

Mercyhealth is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identify, national origin, disability, or protected veteran status.

Mercyhealth offers competitive pay and a comprehensive benefits package including:

• Medical, Dental, Vision

• Life & Disability Insurance

• FSA/HSA Options

• Generous, accruing paid time off

• Paid Parental and caregiver leave

• Career advancement and educational opportunities

• Tuition and certification reimbursement

• Certification Reimbursement

• Well-being Programs

• Employee Discounts

• On-Demand Pay

• Financial Education

• Annual recognition/awards events

• Partner appreciation days

• Family entertainment/attractions discount

• Community service/improvement opportunities

Click here for more details regarding Mercyhealth Careers Benefit Information.

At Mercyhealth, we don’t simply hire people, we empower employee-partners who are passionate about making lives better. As an integrated health system, we deliver exceptional, coordinated across seven hospitals, 85 primary and specialty clinics, and a team of over 7,500 professionals serving northern Illinois and southern Wisconsin.

Mercyhealth has been nationally recognized for our commitment to our people and culture, including:

• #1 in the nation on AARP's Best Employers for Workers Over 50

• One of Working Mother magazine's 100 Best Companies for Working Mothers

• A Top 50 Company and Top 10 Nonprofit for Executive Women