Lake Compounce - Seasonal IT Support Technician

The IT Support Technician will assist with the set-up and maintenance of all networking systems for all Lake Compounce IT infrastructure, as well as provide IT support for special events. This position is responsible for the installation and modification to office and park computer hardware and software systems, while also providing technical advice and support to system users.  

Roles & Responsibilities: 

• With minimal supervision, independently perform troubleshooting, maintenance, repair, and installation activities such as assembling and installing new personal computers, peripheral equipment, networks, and communications equipment

• Provide direct user support for all assigned users' software and hardware needs.

• Support computer equipment or units of local area networks requiring use of standard interface protocols

• Assist with installation and cabling, user support, backups, and IT documentation

• Assist with configuration of various IT Systems (workstations) throughout the organization’s facilities and festival grounds

• Provide support to users relating to both hardware and software problems on their personal computers

• Perform preventive maintenance for computer, data communication, and/or peripheral equipment; test and adjust to appropriate standards

• Fabricate cables for use in interfacing peripherals with computers, other peripherals, and networks

• Maintain computer network documentation and update computer maintenance manuals, as needed

• Fabricate cables for use in interfacing peripherals with computers, other peripherals, and networks

• Provide request status updates and/or project completion updates to leadership or end users, via voicemail, e-mail or in-person communication

• Communicate outages and estimated times for correction to internal (and sometimes external) IT stakeholders

• Assist with the take down, removal, and/or storage of workstations for festivals and events

• Maintain PCI standards and compliance with all applicable hardware/software

• All other duties assigned by leadership 

Education and Experience: 

• High School diploma, GED, or equivalent

• Associate’s degree, Bachelor’s degree, or technical certification in IT, Computer Science, or related discipline preferred; Equivalent work experience will also be considered

• 1-2 years of work experience as an IT Technician or Support role preferred

• Previous IT Help Desk experience is a plus

• Previous POS Setup / Troubleshooting skills is a plus

Language: Ability to read, write, and speak fluent English; Spanish or other bilingual language skills are a plus. 

Requirements:   

• Must be at least 18 years of age to comply with Connecticut Child Labor Laws

• Ability to work flexible schedule, including evenings, weekends, and holidays

• Ability to frequently work hours that extend beyond 9 AM to 5 PM, particularly during the operating season

• Must possess exceptional customer service skills, with an ability to resolve questions, problems, issues, and concerns in a positive and professional manner

• Ability to handle high-pressure situations, meet the demands of constant deadlines, and coordinate multiple priorities in a dynamic environment.

• Must possess strong technical aptitude with a wide variety of hardware, software, and office equipment 

• Ability to prioritize, triage, and successfully resolve IT issues and emergencies

• Must be proficient in Microsoft Office products

• Must possess strong written and verbal communication skills 

• Must possess strong attention to detail and problem-solving abilities

• Ability to follow direction, multi-task, and work as part of a team as well as independently 

Physical Requirements: 

• Ability to remain seated for extended periods of time, while using a computer

• Ability to stand, walk, and remain on feet for extended periods of time during the day

• Ability to frequently stoop, twist, kneel, bend, squat, or reach above shoulders 

• Ability to carry, push, pull, lift, and hold objects weighing 50 pounds or more 

• Ability to consistently use hands to grasp, control, move objects/tools 

Working Conditions: 

• This role will be based in an office setting with frequent exposure to all other indoor and outdoor park locations 

• Subject to extended work hours to complete time-sensitive IT requests; Working extra hours each week is typical, particularly during the park’s operating season 

• Subject to working in cluttered or confined IT and server spaces

• Frequent exposure to the variable outside temperatures, including high heat, cold, direct sun, humidity, dust, rain, snow, ice, and other weather conditions

• Subject to frequent interruptions, constant repetitive motion, high noise levels, flashing lights, and heavily populated environments

• Frequent exposure to dust and chemical cleaning agents