Land Rover Encore Specialist and Lot Porter

 Land Rover Encore Specialist & Lot Porter

Where style meets substance—and the customer experience begins.

Location: Land Rover Cape Fear
Reports To: Sales Manager / Customer Experience Manager
Employment Type: Full-Time

About the Role:

If you're equal parts tech-savvy, customer-obsessed, and stylish behind the wheel, you just might be our next Encore Specialist & Lot Porter. This isn’t your run-of-the-mill dealership gig—it’s your opportunity to be the face of the post-sale experience and the energy behind a flawless showroom.

Encore is our vibe, and you're the one who keeps it going even after the keys are handed over.

Encore Specialist Duties (Front & Center):

Your mission? Make luxury feel personal—and keep those satisfaction scores sparkling.

• Lead the Encore experience with personality and poise. You’ll help new Land Rover owners fall in love with their vehicles, one tech demo at a time.


• Conduct custom Encore delivery sessions that are equal parts high-touch and high-tech.


• Submit Encore claims like a pro—accurately, promptly, and with pride.


• Follow up after delivery to answer questions and keep that new-car glow going.


• Recommend and promote genuine Land Rover accessories like you’re a personal stylist—because personalization is the new luxury.


• Stay CSI-obsessed: Your follow-through helps drive our customer satisfaction scores to the top of the charts.


• Keep your Land Rover IQ razor-sharp with ongoing product knowledge and updates.


• Offer concierge-level support: from syncing smartphones to mastering in-car features like navigation and driver assistance tech.

Lot Porter Duties (Behind-the-Scenes Hero):

While the Encore side is all glam, your porter duties are the polished bow on top.

• Ensure the lot looks like a showroom runway at all times: clean, organized, and ready to impress.


• Move, wash, fuel, and stage vehicles for display and client appointments.


• Help with inventory tracking, key management, and vehicle logistics.


• Support dealership events and make those VIP touches look effortless.

What You Bring to the Table:

• Confidence with a side of charisma—you’re great with people and even better with tech.


• A valid driver’s license and a clean driving record.


• A natural knack for customer service, sales, and presentation.


• Bonus points for prior experience in automotive roles (but not required if you've got the spark).

Why You’ll Love It Here:

Because Land Rover isn’t just about the drive—it’s about the journey. And with you on our team, that journey starts strong and stays unforgettable.

Compensation:

This is an hourly position with bonus potential—because bringing the luxury experience to life deserves to be rewarded. Your performance, CSI scores, and accessory sales can all put some extra sparkle in your paycheck.