Landscape Maintenance Account Manager

Our client is a premier provider of high-quality landscape design and maintenance services for estates, residential and commercial properties in the Puget Sound region. They offer an attractive compensation package including 401(k) matching, dental, health and vision insurance, paid time off, company vehicle, gas card, and company credit card. They are currently looking for a Landscape Maintenance Account Manager to join their team. This role requires managing properties and ensuring compliance with landscape design and maintenance contracts, budgets and client expectations. The successful candidate will be responsible for leading production crews, ensuring excellent customer service, and building and maintaining positive client relationships.

Responsibilities:

• Build strong client relationships through clear communication, trust, and meeting customer needs.
• Proactively manage properties with weekly site tours to ensure quality standards. Address landscape problems before they escalate.
• Operate in an Aspire Workflow Management System to analyze landscape maintenance route efficiency and contract profitability.
• Escalate maintenance contracts and contracted services deviating from project management tools, define time and costs, and propose solutions.
• Identify and develop proposals for additional work based on issues and upselling potential for properties.
• Oversee crew worksites, ensuring efficiency and customer service. Ensure high-quality services meet deadlines and expectations.
• Ensure employees work efficiently and safely. Prepare crews with the necessary equipment.
• Manage company assets in the field, vehicles, and work sites.
• Work with administrative support for timely and accurate contract administration.
• Manage crew production time and produce billing documentation promptly.
• Develop strong maintenance crews through leadership, training, mentoring, and coaching.
• Keep accurate client files and reports.
• Ensure strong accuracy, attention to detail, and organization.
• Stay updated on market opportunities and competitor strategies to improve work methods.
• Establish good working relationships with team members.
• Foster positive communication and relationships with employees, management, vendors, and customers.
• Adhere to and enforce company policies and guidelines.
• Participate in and conduct meetings as requested.
• Perform other duties as assigned.

Qualifications:

• Five (5) years of landscaping experience or a degree/certification in landscape/ornamental horticulture.
• Proven ability to prioritize and manage 30+ landscape maintenance contracts.
• Three (3) years of property management experience.
• Three (3) years of irrigation experience (repairs, installation, troubleshooting).
• Ability to learn, operate, and train others on new technologies and software applications.
• Operating within an Aspire Workflow Management System is a plus.
• Familiarity with PNW plant identification, disease and pest identification, and pruning/planting techniques.
• Ability to complete work reports and punch lists with above-average writing skills.
• Experience leading and supervising crews of 3-12 members.
• Knowledge of the proper use of landscaping equipment with 2-cycle engines.
• Current WA state pesticide license or ability to obtain within ninety (90) days.
• Clean WA state driver's license and ability to pass a background check.
• Excellent verbal and written communication skills in English; bilingual Spanish and English is a plus.
• Proficiency in computer software, including Word, Excel, Outlook, and Google Docs.
• Understanding of outdoor environments and safety precautions.
• Commercial Maintenance Management a plus
• Experience in detail-oriented work.

If you meet the qualifications and are seeking a challenging and rewarding career in landscape maintenance, we encourage you to apply.