Landscape Sales & Client Care Representative

Job Summary:

The Sales and Client Care Representative is responsible for managing client relationships from initial sale through ongoing services and is the main point of contact for clients in Landscape Services. This role involves acquiring new clients, increasing department revenue, and providing exemplary customer service.

Key Responsibilities:

• Maintain sales volume by staying current on client needs, trends, and competitors.


• Achieve weekly/monthly/annual sales goals for department.


• Conduct client presentations, meetings, and on-site visits/walkthroughs to discuss scope of work and achieve sale.


• Inform clients of property issues and involve them in necessary decision making.


• Manage communication with clients as single point of contact for service matrix.


• Recommend additional services or enhancements to clients.


• Prepare proposals, renewals, and contracts that meet the gross profit margin goal for each product or service offered, which includes labor hours and materials to complete each job.


• Create and maintain detailed scopes of work for each site and task to be completed.


• Participate in routine sales training and development, staying abreast of industry trends.


• Monitor and assist in invoicing process and assuring payment from clients.


• Assist Production Manager for job costing Garden Care sites.


• Participate in regularly scheduled meetings with Production Manager and admin team to ensure communication of department(s).


• Other duties as assigned.

Qualifications:

• Bachelor's Degree in Horticulture or related field, preferred.


• 3+ years of sales experience in landscape industry.


• Knowledge and proficiency in landscape terminology, plant material, and installation techniques.


• Must possess a strong ability to multi-task and exercise efficiencies in time management.


• Must possess superior interpersonal skills with clients and colleagues, doing so with excellent written and verbal communication.


• Intermediate to advanced skills with MS Word & Outlook.


• Occasional evening and weekend work may be necessary to meet client needs and deadlines.


• Must possess and maintain a valid driver's license. A CDL with class C endorsement, preferred.