Lane Manager

SERVICE LANE MANAGER | SOUTHAVEN HONDA

THIS IS NOT A DESK ROLE. THIS IS A FRONT-LINE LEADERSHIP ROLE.

Southaven Honda is seeking a PROVEN, HIGH-ENERGY SERVICE LANE MANAGER to own the drive, control the lane, and set the standard for customer experience.

This role is for leaders who command the service lane, enforce process, and hold teams accountable — not supervisors who simply react to problems.

We are seeking a candidate who is Honda Certified or equivalent OEM-certified, with the leadership presence to drive performance, discipline, and results at the point of customer contact.

WHAT YOU WILL OWN

Full ownership of the service lane operation and customer flow

Advisor execution, lane discipline, and customer experience standards

CSI performance, first-visit resolution, and service retention

Daily workflow, appointment accuracy, write-up quality, and throughput

Coaching, training, and accountability for service advisors

Enforcement of Honda processes, policies, and manufacturer standards

Clear communication between advisors, technicians, parts, and management

Real-time problem solving — you own the lane, not excuses

WHO THIS ROLE IS FOR

Experienced Service Lane Managers or Lead Advisors who lead from the front

Honda-certified professionals or those with equivalent OEM certification

Operators who understand KPIs, CSI, and advisor productivity

Strong communicators respected by advisors, technicians, and leadership

Leaders who thrive in fast-paced, high-volume Honda environments

WHO THIS ROLE IS NOT FOR

Supervisors who avoid accountability or difficult conversations

Leaders who react instead of controlling the lane

Hands-off managers who don’t coach, train, or enforce standards

Anyone uncomfortable setting expectations and holding the line

WHY SOUTHAVEN HONDA

Competitive compensation with performance-based incentives

Full benefits package (medical, dental, vision, 401(k))

Modern facility with state-of-the-art tools and systems

Real authority to lead, coach, and hold your team accountable

APPLY HERE — STOP BY WITH YOUR RESUME

If you want a title, keep scrolling.

If you want ownership of the lane — apply now.