Lane Manager

LANE MANAGER | SOUTHAVEN KIA

CONTROL THE LANE. PROTECT QUALITY. LEAD THE PROCESS.

Southaven Kia is seeking an experienced Lane Manager to oversee service-lane operations, advisor performance, and quality control coordination across the service department.

This role is for a professional who understands the technical side of service, can lead advisors, and knows how to prevent problems before vehicles reach the customer.

ROLE RESPONSIBILITIES

Manage daily service lane operations and customer flow

Lead, coach, and support service advisors

Serve as the quality control coordinator between advisors, technicians, and management

Review repair orders for accuracy, completeness, and compliance

Ensure repairs meet manufacturer standards before vehicle delivery

Monitor workflow, throughput, and first-time-fix performance

Address technical concerns and assist advisors with diagnosis communication

Enforce dealership processes, safety standards, and accountability

REQUIRED QUALIFICATIONS

Minimum 3 years of brand experience (Kia preferred) or equivalent OEM experience

Strong technical knowledge of automotive repair and service operations

Proven management or leadership experience in a service department

Previous Service Advisor background required

Demonstrated experience with quality control and repair verification

Solid understanding of dealership KPIs, CSI, and warranty processes

Ability to lead in a fast-paced, high-volume environment

WHY SOUTHAVEN KIA

Competitive compensation with performance-based incentives

Full benefits package (medical, dental, vision, 401(k))

Modern facility with strong internal support

Authority to lead the lane and protect repair quality

Opportunity for growth within the service department

APPLY HERE OR STOP BY WITH YOUR RESUME

If you know the lane, understand the repair, and won’t compromise on quality—we want to meet you.