Lane Manager

Qualifications

• Proven experience in automotive service department or a related role


• Bilingual is a must (English and Spanish)


• Strong leadership and interpersonal skills


• Excellent customer service and communication abilities


• In-depth knowledge of automotive service processes and industry best practices


• Prolonged periods of standing/walking

Responsibilities

• Managing porter/valet interaction with customers and scheduling of each porter/greeter


• Coaching adviser on customer experience in real time


• Act as a backup service salesperson in the absence of service advisors


• Maintain the security of all administrative materials and work areas


• Up sell support for advisers


• Turnover of the customer, by name, to the advisers


• Report to management any situation or condition that jeopardizes the safety, welfare, and/or integrity of the dealership, its employees, or its customers


• Maintain a professional appearance including a standard uniform with proper identification


• Keep the reception area clean and organized


• Assist in any special assignments as designated by Fixed Operations Director