Large Commercial Lines Customer Service Representative

About Tropolis

Tropolis is a technology-enabled independent insurance brokerage dedicated to insuring tomorrow together. We are a fast-growing and exciting agency that leverages data, technology, and a community-driven approach to deliver exceptional service to our clients.

• Assist clients with insurance-related inquiries, including endorsements, certificates of insurance, policy changes, and billing questions.
• Support Account Managers and Producers in servicing a portfolio of large commercial lines accounts, ensuring timely, accurate, and professional service delivery.
• Prepare, issue, and track certificates of insurance, including setting up and maintaining certificate masters as directed.
• Accurately process policy changes, renewals, audits, and cancellations in accordance with carrier and agency procedures.
• Communicate directly with insurance carriers to obtain information, request endorsements, and resolve policy-related matters on behalf of clients.
• Maintain accurate and up-to-date records in the Applied Epic agency management system, including policy data, documentation, and activity notes.
• Prepare insurance data and documentation for client correspondence, internal reporting, and Word-based documents.
• Provide administrative and workflow support to ensure efficient department operations and meet service standards.

• Minimum of 2 years of experience in large commercial lines insurance customer service; agency experience required.
• Strong working knowledge of the Applied Epic (Epic) agency management system, including policy setup, endorsements, certificates, and document management. (preferred)
• Active Property & Casualty (P&C) insurance license required. (preferred)
• Strong attention to detail, organizational skills, and ability to manage multiple priorities in a deadline-driven environment. Proficient in Excel.
• Professional verbal and written communication skills.
• Ability to work independently while collaborating effectively with Account Managers, Producers, and internal teams.

• Salary Range: $45,000 – $60,000 annually, commensurate with experience and qualifications.
• Competitive benefits package, including health insurance, paid time off, retirement plan options, and professional development support.