Laser + Mirror Maze Lead

POSITION SUMMARY:

Provide world-class customer service at the Laser + Mirror Maze, aiming to always have fun and please the guests for a great experience. The Laser + Mirror Maze Lead is to be a friendly, customer-service-oriented individual representing the Laser + Mirror Maze and responsible for the daily operations, appearance, and equipment accountability.

MAJOR DUTIES AND RESPONSIBILITIES:

• Key holder in support of opening and closing duties.
• Oversee the daily operations of the business with guidance from the Guest Relations Manager.
• Make sure the Laser Maze is cleaned daily as well as calibrated as needed.
• Opening and closing the register
• Securing the cash bag, properly ensuring funds are accurate, and returning at the end of the day with a daily deposit to the Butterfly Wonderland cash room.
• Coordinate the ability to resolve guest and staff issues.
• Daily respond to voicemails.
• Ensuring the Mirror Maze is swept and mopped routinely and wiping mirrors as needed.
• Turn on all audio and lighting related to daily operations, ensuring that the music is projected into the courtyard daily.
• Housekeeping is maintained daily: restrooms, windows, floors, and stockroom.
• All office supplies, merchandise, sellable goods, and refreshments are restocked, ordered, and maintained weekly or as needed.
• All garbage is maintained and thrown out daily
• Arming and disarming the alarm system.
• Overseeing all after-hour events, birthday parties
• Work closely with accounting for all monthly inventory reporting and physical inventories.
• Be fully aware of all Galaxy selling processes for all AZB venues.
• Ability to handle an incident report and the emergency policies concerning an employee or guest
• Group Scheduling
• Enforcing and adhering to all safety policies
• Checking of patio area and cleaning routinely
• Responsible for operating and maintaining all equipment and working closely with the Facilities Specialist and Guest Relations Manager should repairs be needed.

PHYSICAL AND MEDICAL REQUIREMENTS:

• Ability to use hands to finger, handle, or feel; and reach with hands and arms.
• Ability to stand for long periods of time, as well as walk.
• Ability to balance, stoop, kneel, crouch, climb stairs, or crawl.
• No impairment of sight, smell, hearing, touch, balance, and agility of movement, which might interfere with the ability to work.
• Specific vision requirements for this job include close vision, color vision, depth perception, and the ability to focus.
• Must be able to take directional cues directly or indirectly.
• Ability to work in an environment that is loud at times.
• Successful completion of a pre-employment drug testing and background investigation.
• Allergies to plants or animals which may interfere with ability to work must be controlled by medication or protective equipment.
• Must be able to push/pull up to 50 pounds.
• MINIMUM QUALIFICATIONS:
• Ability to provide knowledge of important information about Laser + Mirror Maze, including hours, directions, prices, special events policies, and procedures.
• Must be able to work flexible hours, including weekends and holidays, to meet the needs of the business.
• Have knowledge of company products along with the willingness to learn
• Excellent customer service skills
• Excellent verbal and written communication skills with the ability to communicate clearly and effectively in all situations
• Be a fast learner, cheerful, and possess a positive attitude
• Previous experience in a retail/service environment
• Knowledge of POS computer systems, a plus
• A commitment to service excellence and customer satisfaction
• A strong team player yet still able to work independently with minimal supervision
• Excellent communication skills, exceptional organizational ability, high attention to detail, and ability to multi-task

Must exemplify the core fundamentals of the Team Member Promise, which states:

• I am empowered to take ownership of any opportunity to exceed expectations.
• I anticipate guest needs and pay attention to the details.
• I treat all internal and external customers with respect.
• I am on stage! (Smile)
• I have an attitude of gratitude.
• I get it right the first time.
• I display actions that are moral and ethical.
• I always provide alternative solutions.
• I am committed to learning every aspect of our product and services.
• I use the 10/5 rule, at 10 feet I acknowledge my guest’s presence with a smile and at 5 feet. I greet them with courteous words.
• I use name recognition at every opportunity.
• I take personal responsibility for our surroundings.
• I am accountable for my tools and resources.
• I value the contribution of every team member.

We believe a culture built on inclusion and diversity becomes the driving force for our success. We believe our team members bring varied thoughts and ideas from their personal life experiences and cultural backgrounds, making us innovative and forward-thinking.