Laundry Attendant

Description

SUMMARY:

The Shore Lodge, Whitetail Club Laundry Attendants have a keen eye for detail, they maintain all aspects of laundry for our multiple facilities, including washing, drying, folding, as well, they audit the quality of linens for replacement, they stock linen shelves, assist the house-person in receiving linens and maintain cleanliness of the laundry room.

STANDARD SPECIFICATIONS:

Respond promptly to customer needs and solicit customer feedback to improve service. Respond to requests for service and assistance while meeting commitments. Manage difficult or emotional customer situations. Meet productivity standards; complete work in timely manner; strive to increase productivity. Plan and use time efficiently.

WHAT YOU GET TO DO:

• Sort the used linens to be washed and monitor linens for stains and or damage.
• Dry the linens according to correct temperature settings.
• Fold and stock the linen shelves with clean linens.
• Assist house person and or room attendants with linens when needed.
• Attend periodic staff meeting with other department heads to discuss company policies and patrons’ complaints, and to make recommendations to improve service and ensure more efficient operations.
• Exhibit objectivity and openness to others’ views; give and welcome feedback; contribute to building a positive team spirit; support everyone’s efforts to succeed.
• Demonstrate accuracy and thoroughness; look for ways to improve and promote quality; apply feedback to improve performance; monitor own work to ensure quality.
• Follow instructions, respond to management direction; take responsibility for own actions; keep commitments; complete tasks on time or notifies appropriate person with an alternate plan.
• Perform other duties and responsibilities as assigned.

Requirements

WHAT YOU NEED TO BE SUCCESSFUL:

• High School Diploma or GED equivalent.
• Oral and written comprehension and expression.
• Ability to multi-task and follow instructions while remaining highly organized and detail oriented.
• Ability to communicate effectively with and receive information from guests and coworkers.
• Provide excellent customer service to guests, club members and fellow employees.
• Ability to adapt procedures, processes, tools, equipment and techniques in order to perform the essential functions of the job.
• Previous experience in laundry or housekeeping service preferred.