Laundry Attendant

The Laundry Attendant is responsible for providing a constant supply of clean laundry to the entire hotel. The laundry attendant needs to be familiar with all hotel laundry items, sort and fold all laundry accordingly, assist with inventory control, and keep control of quality laundry items. 

DUTIES AND RESPONSIBILITIES 

Laundry Operations

• Must report to work on time as per scheduled shift start time. 


• Follow all guidelines, policies and procedures as outlined by PHM’s Employee Handbook such as, reporting to scheduled shift, report to work on time, reporting absences, have a professional demeanor, etc. 


• Demonstrate brand standards, behaviors, hallmarks and mandates.


• Follow all emergency and safety guidelines in order to provide a safe and secure environment for guests, associates and visitors.


• Report, turn in, and/or log all lost and found items according to established procedures.


• Be familiar with linen types, sizes etc. for hotel. 


• Know the operating function and be able to use all washers and dryers. 


• Ensure all laundry machines are working properly. 


• Remove lint and debris from dryer screens, dry cleaning filter and drain trap after each load. 


• Shake, sort, fold and iron all laundry accordingly.


• Inspect all laundry such as pillow covers, linen, and bathroom towels etc. to ensure they are in good condition (no tears, stains etc.). 


• Use judgment to either discard laundry or apply treatment if it has stains or damage.


• Store laundry items in proper places and keep track of all laundry items processed for the day. 


• Assist with assembly and or delivery of prepared laundry. 


• Maintain laundry area and machines clean. 


• Assist with, answering phones/radios, maintenance request forms, logbooks, and lost and found etc. as needed.


• Regularly assist with deep cleaning projects and other duties.


• Perform other duties as directed.

Interpersonal Relationships

• Spark conversations with guests and associates in a professional manner, smile often, and establish relationships in order gain trust and loyalty.


• Follow up with guests throughout to ensure guest satisfaction and or correct any issues that arise.


• Assist with training and or providing guidance to new associates when requested.


• Resolve and address all guest and associate questions and or concerns in a timely, creative and professional manner. Report any issues, concerns and or suggestions to management.


• Must have good communication skills. Have constant communication with all hotel departments in order to ensure guest satisfaction. (I.e. guests, co-workers, supervisors/ managers, front office, instant service, etc.). 

Financials

• Follow posted schedule to help reduce overtime and missed meal hours. 


• Comply with Missed Meal Break Policy.

WORKING ENVIRONMENT

The hotel is in a public business atmosphere, which varies temperature based indoor and outdoor climate. The nature of this job is primarily indoors but will require some outdoor activity based on business. In addition, the housekeeping laundry office is often hot, damp, loud and filled of equipment and chemicals. 

Some travel may be required in order to attend hotel events not limited to meetings, trainings etc.

WORK EXPERIENCE

1 year of laundry experience.  

Knowledge

• Understand hotel function and guest profiles. 


• Knowledge of local area including restaurants, landmarks, shopping centers and or local attraction.


• Basic Reading and Writing to pass along notes, comments etc. 

Skills

• Housekeeping communication skills both verbal and written in English.


• Interpersonal skills such as listening, smiling, relating, asking questions, teamwork, etc. 


• Have the skill to manage multiple tasks at a time, maintain focus and structure under pressure.


• Have the skill to resolve conflicts with ease and professionalism to ensure maximum guest and associate satisfaction. 

Abilities

• Ability to develop and maintain relationships with both associates and guests to build trust and loyalty.


• Ability to maintain consistent positive energy, self-motivation, and passion for hospitality. 


• Ability to keep hotel sensitive information confidential such as guest profiles, credit card information, etc. 

• Ability to easily adapt to various situations, constant change, handle pressure and remain composed and focused.  

PHYSICAL REQUIREMENTS

• Prolonged standing/walking for 8+ hours.  


• Ability to walk around the hotel, up and down stairs, stoop, kneel, lift a minimum of 50 lbs. and push and pull approximately 200 lbs.

BUSINESS ATTIRE

To present a professional and business image to guests, associates and public we ask that all associates follow PHM’s dress and grooming standards available in the PHM Handbook on page 16.  Standards include wearing full uniform at all times, uniform must be neat, clean and wrinkle free, practice good personal hygiene, and grooming. 

PREFERRED QUALIFICATIONS

• Bilingual or Multilingual


• Prior Laundry experience


• Prior hotel experience


• Emotional Intelligence Training 

The InterContinental The Clement Monterey (a Pacific Hotel Management Hotel), functions 7 days a week, 24 hours a day. All associates must acknowledge and understand this fact and be aware that at times it may be necessary to move an associate from their accustomed shift as business dictates.