Law Enforcement Team Lead

Wise is a global technology company, building the best way to move and manage the world’s money.

Min fees. Max ease. Full speed.

Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money.

As part of our team, you will be helping us create an entirely new network for the world's money.

For everyone, everywhere.

More about our mission and what we offer.

We are looking for a Team Lead to join our Law Enforcement Operations team in Tallinn. The Law Enforcement team acts as a point of contact for different enforcement agencies and its main function is to process different information requests between Wise and external authorities.

As a Law Enforcement Team Lead you are an operational lead tasked with making sure the team meets different service level agreements while taking data-based decisions to improve and scale the team's performance and quality.

You’ll be primarily responsible for: 

Queue management & SLA adherence:

• Ensure that all queues are managed efficiently, with strict adherence to established SLAs and deadlines.
• Actively monitor and assess queue flow, ensuring optimal resource allocation to meet service level expectations.
• Take immediate corrective action if service levels are at risk, and maintain accountability for consistently meeting all performance targets.

Performance management & tracking:

• Set clear and measurable performance standards and hold the team accountable for meeting or exceeding these standards.
• Use key performance metrics (KPIs) and data-driven tools to track individual and team performance.
• Provide real-time feedback and performance reviews, focusing on continuous improvement by conducting regular performance assessments and identifying underperformance with clear, actionable plans.
• Ensure performance metrics are communicated transparently and aligned with overall business objectives.

People management & leadership:

• Provide strong, results-driven leadership, consistently setting expectations and holding the team accountable.
• Address underperformance decisively, providing constructive feedback and support for improvement, while also implementing performance improvement plans when necessary.
• Act as the primary point of escalation for people-related issues, ensuring swift resolution of conflicts or challenges within the team.
• Lead by example, modeling professional conduct, and holding team members to the highest standards of behavior and productivity.

Operational efficiency & process improvement:

• Continuously identify opportunities to improve operational processes, optimizing efficiency without compromising quality.
• Foster a culture of accountability and performance excellence, driving operational improvements across all areas of responsibility.
• Implement best practices for managing team workflows, ensuring all tasks are completed on time, and resources are utilized effectively.

A bit about you:

We are a perfect match if you possess strong leadership and management skills, with the ability to motivate and inspire teams to work towards a shared goal. We’re seeking a proactive, hands-on team lead with exceptional relationship-building abilities. Specifically, we’re looking for someone who can demonstrate the following:

• Leadership in operations: proven experience leading high-performing, operations-focused teams.
• Communication skills: fluent in English (verbal & written), with additional languages a plus. Strong documentation, communication, and presentation abilities.
• Organizational excellence: excellent at prioritizing tasks and managing multiple demands in a structured, precise manner.
• Metrics-driven focus: deep understanding of team metrics, with the ability to analyze and drive performance.
• Critical thinking and problem-solving: strong ability to analyze problems, propose solutions, and take ownership of complex issues.
• Process improvement: skilled in identifying gaps in policies and processes, providing clear, actionable feedback for improvement.
• Alignment with company values: you lead and operate in line with our company’s core values.

Bonus: Experience in compliance, anti-financial crime, or related fields, particularly in fast-paced environments, with a proven track record of leading people.

If you’re ready to take on an exciting challenge and make a meaningful impact, we’d love to hear from you!

Please submit your resume and cover letter in English. We would love to know more about you! Please indicate in your cover letter how you fulfil the requirements for this position.

Note: Applications without a cover letter will not be considered.

Hiring Process

1. Application Review: We’ll evaluate your experience and skills.
2. Homework: We'll assess your skills relevant to the role: setting targets and goals, project and people management (3 business days to complete)
3. First Interview: Meet with our Team Leads
4. Final Interview: Meet with our Senior Lead and our Global AML Reporting Lead

For everyone, everywhere. We're people building money without borders  — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.

We're proud to have a truly international team, and we celebrate our differences.

Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.

If you want to find out more about what it's like to work at Wise visit Wise.Jobs.

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