Lawn Care Service Manager

As a consistent annual member of the ‘Philadelphia 100’ and ‘Soaring 76’ fastest growing companies in the region, Green Lawn Fertilizing is the #1 locally owned and operated lawn care company in the PA, NJ, and DE tri-state region. Established in 2004, we are one of the top 10 Lawn Care companies in America as listed by Landscape Magazine. 

Our Mission is to be the leader of the lawn industry by providing a superior customer experience. We believe a happy, engaged and empowered team is the clear reason for our high customer ratings and consistent rapid growth. 

We are seeking a Service Manager to join our North Wales, PA branch.

Responsibilities include but are not limited to all aspects of the lawn business which include service goals, customer service, producing revenue across all service lines, quality assurance, safety awareness, and compliance along with completing Technician audits.

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Essential Functions:

• Service customers within all service lines within the lawn business
• Respond to elevated customer concerns and reviews
• Assist in recruiting, hiring, and training through the season
• Control inventory process to the required margins
• Sell additional services based on specific customer needs throughout the season
• Assist with scheduling work as needed
• Keep equipment, vehicles, and building clean at all times
• Maintain service calls to the required 48-72 hours as outlined in the Production Manuel
• Visit other locations within Green Lawn Fertilizing and Green Pest Solutions and assist with training, production, and customer complaints, etc., as needed
• Communicate on a weekly basis with Operations Managers on any service-related issues with technicians and customers
• Provide a professional image at all times with every customer and employee
• Must wear company provided uniform at all times
• Must check and attempt to resolve all call logs
• Weekly maintenance and thorough cleaning of all equipment, vehicles, and building
• Oversee an efficient check-in process at the end of the workday
• Open branch each day and assist in getting lawn technicians on the road each morning.

 Personal Qualifications:

• Adaptability-ability to adapt to constant change in the workplace
• Communication, Written- Ability to communicate in writing clearly, precisely, and effectively
• Communication, Oral- Ability to communicate effectively with others using the spoken word
• Enthusiastic- Ability to bring energy to the performance of a task
• Diversity Oriented- Ability to work effectively with people regardless of their age, gender, race, sexual orientation, ethnicity, religion, or job type
• Accuracy- Ability to perform work accurately and thoroughly
• Organized- Possessing the trait of being organized of following a systematic method of performing a task
• Friendly- Ability to exhibit a cheerful demeanor toward others
• Confidential- Ability to maintain confidentiality regarding all company and personnel matters
• Energetic- Ability to work at a sustained pace and produce quality work
• Detail Oriented- Ability to pay attention to the minute details of a project or task
• Accountability- Ability to accept responsibility and account for his/her actions
• Presentation Skills- Ability to effectively present information publicly
• Active Listening- Ability to actively attend to, convey, and understand the comments and questions of others
• Ethical- Ability to demonstrate conduct conforming to a set of core values and accepted business standards

Work Schedule: 

• Monday through Saturday, Open to Close.
• Saturdays are an essential job function and are periodically required based on seasonality and specific needs of the business.

Education: 

High School Diploma or GED

Experience: 

A qualified Service Manager should have a minimum of 1 to 3 years of service delivery experience, preferably within the lawn service industry

Skill: 

General office computer skills will be needed (i.e. Microsoft Office, Excel, and Word). Must have and maintain a clean driving record, must be able to pass DOT Physical and maintain Medical Examiner's Certificate.