Lawn Chair and Wheelchair Attendant

About the Role

The Patron Services Wheelchair/Lawn Chair Attendant is a key member of the Patron Experience team, providing wheelchair escort assistance and chair rental services to ensure guests enjoy safe, comfortable, and equitable access to the Tanglewood grounds. This role requires a service-focused individual who demonstrates empathy, professionalism, and a strong commitment to accessibility and inclusion. Through attentive support and respectful interactions, the attendant helps create a welcoming and seamless experience for all guests.

Job Responsibilities 

• Work as part of our Wheelchair and Lawn Chair team at Tanglewood in Lenox, MA. Provide a high priority service of transporting patrons from the Tanglewood gates to their seats and assisting guests with lawn chair rentals.  The two parts of this job’s responsibilities for this position are listed below:  

• Wheelchair: Assist patrons by bringing them to their concert seats, gift shops, food venues, and other wheelchair accessible places on the Tanglewood grounds in Tanglewood wheelchairs. Arrive at Tanglewood at least 30 minutes prior to the grounds opening for pre-concert meeting. Assist guests at con concert intermission and return guests from their seats to the Tanglewood gates after performances.

• Lawn Chair: Rent lawn chairs and tables and sell seat cushions to patrons who visit Tanglewood. Keep track of pre-ordered lawn chair rentals. Assist patrons set up the lawn chairs. Collect, stack, and record all chairs at the end of each night.  Remove broken or damaged chairs from the lawn chair inventory. Arrive at Tanglewood at least 30 minutes prior to the grounds opening for pre-concert meeting. Help collect lawn chairs at the end of the performance.