LCS Smart Support Principal Product Manager

We are seeking a Principal Product Manager to lead product management in building a support services strategy, roadmap and launch of smarter, connected services that grow HP Care Packs into higher value services that grows HP LCS revenue and enables modular capabilities for managed service offers.  This role is pivotal in shaping how LCS & DS converge innovation to deliver differentiated customer & partner experiences, optimize  cost-to-serve, and unlock new recurring revenue streams.  

Responsibilities:

• Leads and develops product management over the entire lifecycle, including conformance to pricing strategies, end-to-end service delivery, new service introduction, and sales readiness and associated processes. 

• Works across regions/geographies and WW teams to develop and/or implement new/enhanced services, solutions, or programs and associated processes to meet emerging customer/market needs and fuel profitable growth. 

• Ensures customer/channel requirements are prioritized in HP’s product development roadmap and that customer journeys are researched and well-documented. 

• Represents services on product or solution portfolio core teams and provides service requirements into product development stages/phases, e.g., Product warranty support and cost analysis, Service Product Marketing content/collateral, telemetry capabilities, service onboarding, and improved IT processes. 

• Partners and consults with current business and Go-to-Market teams to help optimize service market performance. 

• Develops and delivers product training to both internal HP and external customers and channel partners. 

• Performs business analysis, identifies root cause, and develops recommendations/ solutions to drive business improvements. 

• Responsible for revenue and margin contribution for a set of (more than one) solutions or services. 

• Provide leadership in the development and execution of the HP Services Vision - helping customers transform their business and derive measurable business value from their IT investment. 

• Utilizes technical and business skills to lead complex cross-functional activities that have a high impact on the services business. 

• Provides mentoring and guidance to peers and lower-level employees. 

Knowledge and Skills:  

• Typically, 10+ years to demonstrate mastery of Service Business Management and/or Service Product Management. 

• Advanced experience in several of the related disciplines of delivery, solution architecting, or business planning before taking a business management role. 

• High knowledge of IT and the services industry. 

• In-depth and broad knowledge of company organization, functions, culture, HPS portfolio, routes to markets, and end-to-end processes. 

• Unique mastery and recognized authority in area of responsibility. Need solid technical, and state-of- the-art functional, or business knowledge. 

• Knowledgeable in PC Service strategies 

• Highly developed problem-solving abilities. 

• Demonstrated ability to lead and inspire teams, develop relationships across organizations and accomplish goals under pressure situations. Strong skills in exercising independent judgment. 

• Ability to correctly design reports and interpret their output. 

• Highly developed project/ program management and change management skills. Solid understanding of business planning methods and business acumen. 

• Excellent presentation skills. Highly developed negotiation/ influencing skills. 

• Proficient in Power BI and Excel 

The pay range for this role is $130,700 to $205,200 USD annually with additional opportunities for pay in the form of bonus and/or equity (applies to United States of America candidates only). Pay varies by work location, job-related knowledge, skills, and experience.

Benefits:

HP offers a comprehensive benefits package for this position, including:

• Health insurance
• Dental insurance
• Vision insurance
• Long term/short term disability insurance
• Employee assistance program
• Flexible spending account
• Life insurance
• Generous time off policies, including;
• 4-12 weeks fully paid parental leave based on tenure
• 11 paid holidays
• Additional flexible paid vacation and sick leave (US benefits overview)

The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.