Lead Administrative Associate II

Agency

Dept of Transportation

Division

Transit

Job Classification Title

Administrative Associate II (S)

Position Number

60018765

Grade

NC02

About Us

It’s the mission of the NC Department of Transportation to connect people, products and places safely and efficiently with customer focus, accountability, and environmental sensitivity to enhance the economy and vitality of North Carolina. We encourage you to consider joining NCDOT where our work not only serves the citizens of North Carolina but has an impact on our world through all modes of transportation.

Description of Work

Please note that all positions close at 12:00 AM on the posted closing date. You must apply by 11:59 PM prior to the posted closing date.

Employees at this level independently perform a moderate variety of tasks within specific work guidelines. The majority of time is spent dealing with the traveling public, reservations, toll collection, performing tasks in support of the Ferry Operation. Work requires general knowledge of office practices and procedures to review, verify, complete, record, and/or balance records, reports and figures. Duties within the public contact function involve interaction with clients, patients, other employees and the public to gather, relay and explain information to establish and update records/reports or to determine eligibility for services. Employees usually function independently within defined guidelines. High volume computer skills are required in SAP/BSIP. Matters requiring additional interpretation are referred to the immediate supervisor.

Duties include but are not limited to:

•Supervise, plan and review all personnel under the direction of the Director and Deputy Director in the absence of the Operation Manager.
•Monitor all monies and oversees tolls(if a toll ferry), data entry and statistical records and reports.
•Plans, schedules and coordinates vessel crew staffing for crewmember compliment necessary to operate vessels and shore facilities on a weekly basis.
•Fills in for the Operation Manager in his/her absence and deals with customers and traveling public and the ability to screen communications based on predetermined guidelines.
•Records and Reports dealing with traffic figures, overtime and various reports on a daily basis. Compile and coordinate a variety of reports regarding the work process with supervisor and upper management.
•Office Equipment Operation - Dealing with daily operation of office equipment and the ability to keep maintained for operation. Must be able to learn and apply skill to use a variety of office equipment.
•Files and maintenance for coordination of workflow in office workstation.

THIS POSITION WORKS AT THE CEDAR ISLAND FERRY OPERATIONS - 7 DAYS ON - 7 DAYS OFF

Knowledge Skills and Abilities/Management Preferences

Salary Grade and Salary Range:  NC02   $31,200 - $ 51,249

Management prefers applicants with the following:

• Considerable knowledge of office procedures, methods and practices

• Experience in using Windows 7 (or greater), Microsoft Office (MS Word, Excel, Outlook) and Internet Explorer

• Experience in gathering and giving information and instructions

• Skilled in working with people with courtesy and tact, utilizing customer service skills

• Skill in supervising or coordinating the work of other staff and temporary employees as needed in the absence of supervisor

Minimum Education and Experience

Some state job postings say you can qualify by an “equivalent combination of education and experience.” If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See the Education and Experience Equivalency Guide for details.

High school or General Educational Development (GED) diploma and one year of administrative experience; or an equivalent combination of education and experience.

It is important that your application includes all your relevant education and work experience and that you answer all questions associated with the application.

EEO Statement

The State of North Carolina is an Equal Employment Opportunity Employer and dedicated to providing employees with a work environment free from all forms of unlawful employment discrimination, harassment, or retaliation. The state provides reasonable accommodation to employees and applicants with disabilities; known limitations related to pregnancy, childbirth, or related medical conditions; and for religious beliefs, observances, and practices.

Recruiter:

Adrianna N Blackmer

Email:

[email protected]