Lead Affidavit Specilaist

Who we are…

Verra Mobility is a global leader in smart mobility. We develop technology-enabled solutions that help the world move safely and easily. We are fostering the development of safe cities, working with police departments and municipalities to install over 4,000 red-light, speed, and school bus stop arm safety cameras across North America. We are also creating smart roadways, serving the world's largest commercial fleets and rental car companies to manage tolling transactions and violations for over 8.5 million vehicles. And we are a leading provider of connected systems, processing nearly 165 million transactions each year across 50+ individual tolling authorities. 

• Develop and maintain comprehensive knowledge of customer-specific business rules, processes, and requirements across AXSIS and Legacy.

• Ensure timely, accurate, and consistent service in accordance with established SOPs, RoboHelp guidance, business requirements, and company standards.

• Facilitate effective communication between customers, team members, and internal departments to ensure alignment and timely resolution of requests.

• Provide exceptional service and support to internal and external customers.

• Maintain accurate and up-to-date Standard Operating Procedures (SOPs) for assigned jurisdictions.

• Serve as a knowledgeable resource for Affidavit processes and provide guidance and support to team members.

• Identify, report, and appropriately escalate operational, system, or equipment issues that may impact service delivery.

• Generate and analyze daily and weekly reports, ensuring accuracy and timely delivery.

• Effectively manage priorities to meet customer, departmental, and SLA expectations.

• Foster a collaborative team environment and support team members through changing priorities and business needs.