Lead Analyst - SAP Support

Job Summary

The Lead Analyst – SAP Support is a senior-level IT role responsible for leading the analysis, design, implementation, integration, and ongoing support of enterprise SAP and business applications. Working with limited supervision, this position delivers high-quality technical solutions that align with business and regulatory requirements while providing strategic consultation to internal stakeholders.

This role also provides project leadership, oversees system enhancements, and mentors application team members to ensure reliable, scalable, and efficient application performance.

Key Responsibilities

• Lead the development, integration, maintenance, and enhancement of application solutions within defined project timelines.

• Manage requirements gathering, business process analysis, data modeling, system design, development, testing, and deployment activities.

• Coordinate daily production support, issue resolution, monitoring, and exception reporting across IT teams and service providers.

• Develop and recommend innovative, cost-effective technical solutions to complex business challenges.

• Act as a primary liaison with business units to manage priorities, expectations, and issue resolution.

• Support project planning, resource coordination, risk management, change control, and delivery execution.

• Provide leadership, mentoring, and coaching to application analysts and technical staff.

• Supervise team operations in the absence of management as needed.

Required Qualifications

• Bachelors degree in Computer Science, Information Systems, or a related field with 8+ years of relevant experience (or equivalent combination of education and experience)

• Demonstrated project management and technical leadership experience

• Experience with desktop applications, client-server systems, and enterprise platforms

• Working knowledge of relational databases and structured query tools

• Familiarity with reporting tools, scripting or development languages, and enterprise system integrations

• Strong analytical, problem-solving, and decision-making skills

• Excellent communication and customer service abilities

• Ability to lead teams, manage conflict constructively, and collaborate effectively

Core Competencies

• Growth and continuous improvement

• Initiative and adaptability to change

• Results-driven execution

• Customer-focused mindset

• Clear communication

• Cross-functional collaboration

• Leadership and team development