Lead Applications Analyst - Epic ASAP

Job Description

UW Medicine IT Services has an outstanding opportunity for a Lead Applications Analyst – Epic ASAP.

WORK SCHEDULE

• 100% FTE
• Monday – Friday; Core hours for UW Medicine IT Services are 8:00 – 5:00 (PST)
• Day Shift

DEPARTMENT DESCRIPTION

UW Medicine IT Services (ITS) is a shared services organization that supports all of UW Medicine.  UW Medicine is comprised of Harborview Medical Center (HMC), UW Medical Center-Montlake Campus (UWMC-Montlake), UW Medical Center-Northwest Campus (UWMC-NW), UW Medicine Primary Care (UWMPC), UW Physicians (UWP), UW School of Medicine (SOM), and Airlift Northwest (ALNW).  ITS is responsible for the ongoing support and maintenance of the infrastructure and applications which support all these institutions, along with the implementation of new services and applications that are used to support and further the UW Medicine mission.

POSITION HIGHLIGHTS

• 100% remote opportunity
• 15 days of vacation your first year – Also, 12 days of sick time, 1 personal holiday, and 11 paid holidays each year
• 100% matching, 100% immediately vesting 403(b)

PRIMARY JOB RESPONSIBILITIES

Support the direction and priorities of the Manager by coordinating and overseeing the following operational activities and system maintenance, ensuring standard services meet appropriate targets:

• Analysis of customer business and technical requirements and issues, and solution recommendation
• Design, build, test, and implementation of enhancements to meet functional requirements
• Production support and ongoing system troubleshooting, maintenance, monitoring, and training
• Projects, processes, and documentation to support customer needs
• Prioritize and distribute the workload throughout the team, manage the day-to-day workflow, and report to the manager the status of work assignments
• Provide a point of escalation for operational and other service issues
• Identify and propose service management improvements
• Providing advice, coaching, and mentorship to team on work techniques, best practices, and operational expertise
• Serve as the manager’s delegate to represent the team to customers, project managers, technical leadership, and organizational management

REQUIREMENTS

• Bachelor’s degree in Computer Science, Health Information Systems, Math, Information Technology, Business Administration, or related field or equivalent combination of experience/education
• Epic ASAP certification is required
• Emergency transport services experience desired

5+ years of experience must include:

• 3+ years of experience with application/system configuration and implementation of clinical information systems (and/or healthcare applications)
• 1+ year(s) of formal mentorship for technology professionals
• Experience coaching and mentoring others to increase professional effectiveness, which may include scheduling work, reviewing completed assignments, prioritizing teamwork, and overseeing projects
• Demonstrated experience creating strategic and effective product or service plans for customers, with experience developing ongoing customer relationships and anticipating customer needs
• Demonstrated ability to translate complex business requirements into design specifications, articulate alternatives, follow technical change control processes, and maintain workflow and technical implementation documentation software

ABOUT UW MEDICINE – WHERE YOUR IMPACT GOES FURTHER

UW Medicine is Washington’s only health system that includes a top-rated medical school and an internationally recognized research center. UW Medicine’s mission is to improve the health of the public by advancing medical knowledge, providing outstanding primary and specialty care to the people of the region, and preparing tomorrow’s physicians, scientists and other health professionals.

All across UW Medicine, our employees collaborate to perform the highest quality work with integrity and compassion and to create a respectful, welcoming environment where every patient, family, student and colleague is valued and honored. Nearly 29,000 healthcare professionals, researchers, and educators work in the UW Medicine family of organizations that includes: Harborview Medical Center, UW Medical Center - Montlake, UW Medical Center - Northwest, UW Medicine Primary Care, UW Physicians, UW School of Medicine, and Airlift Northwest. 

Become part of our team.  Join our mission to make life healthier for everyone in our community.

Compensation, Benefits and Position Details

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About the UW 

Working at the University of Washington provides a unique opportunity to change lives – on our campuses, in our state and around the world.  

UW employees bring their boundless energy, creative problem-solving skills and dedication to building stronger minds and a healthier world. In return, they enjoy outstanding benefits, opportunities for professional growth and the chance to work in an environment known for its diversity, intellectual excitement, artistic pursuits and natural beauty. 

Our Commitment 

The University of Washington is committed to fostering an inclusive, respectful and welcoming community for all. As an equal opportunity employer, the University considers applicants for employment without regard to race, color, creed, religion, national origin, citizenship, sex, pregnancy, age, marital status, sexual orientation, gender identity or expression, genetic information, disability, or veteran status consistent with UW Executive Order No. 81.

To request disability accommodation in the application process, contact the Disability Services Office at 206-543-6450 or [email protected]. 

Applicants considered for this position will be required to disclose if they are the subject of any substantiated findings or current investigations related to sexual misconduct at their current employment and past employment. Disclosure is required under Washington state law.